Privacy Notice

Access Rights – Requests to Know

The Right to Access Personal Information Collected, Disclosed, or Sold

You have the right to request that PTC disclose the PI we collected about you. Upon the receipt of a verified request and in accordance with our data retention practice, we will provide the following:

• Categories of PI we collected about you;
• Categories of sources for the PI we collected about you;
• Our business or commercial purpose for collecting, sharing, or selling that PI;
• Categories of third parties with whom we disclose that PI; and
• Specific pieces of PI we collected about you.

We will not provide specific pieces of PI if the disclosure creates a substantial, articulable, and unreasonable risk to (1) the security of that PI, (2) the consumer’s account with us, or (3) the security of our systems or networks. We will not disclose Social Security numbers, driver's license numbers, other government-issued identification numbers, financial account numbers, health insurance numbers, medical identification numbers, account passwords, and security questions and answers.

Instructions for Submitting Access Requests

PTC provides the following options to submit Access Requests. Individuals may submit their Access Request by:

• Accessing our online portal: privacy.pilotflyingj.com
• Calling one of our toll-free numbers:
  • 1-888-496-7108, for United States residents
  • 1-855-701-0605, for Canadian residents

Process to Verify Access Requests

To verify the identity of the individual who has made an Access request, PTC may require individuals to submit additional information. PTC may ask individuals to provide: first name, last name, date of birth, address, phone number, and email address. After providing the information necessary to complete the request, you will be verified with a third-party identity verification service. Once this request has been verified, the Privacy Office will begin to process your request.

Right to Amend/Correct

Right to correct/amend personal information we have collected about you

If you determine that any of the personal information, we have about you is incorrect, you may be able to update that information using the following methods:

• Logging into your loyalty account through our myRewards Plus mobile app
• Visiting our Loyalty Portal at loyaltyportal.pilotflyingj.com
• Calling our Guest Services team at 1-877-866-7378

Right to Portable Copy

Right to obtain a copy of the personal information we have collected about you

You can submit a request for a copy of the personal information we have collected about you in multiple ways:

• Accessing our online portal: privacy.pilotflyingj.com
• Calling our toll-free number:
  • 1-888-496-7108

Do Not Sell or Share My Personal Information, Opt Out of Targeted Advertising

Right to Opt-Out of the Sale or Sharing of Personal Information, Targeted Advertising

We partner with other companies and businesses to deliver interest-based ads to you, which enable us to provide our services and relevant offers to you.

In working with other companies and businesses, we may disclose personal information in a way that meets the criteria of “selling” or “sharing” personal information as defined under state privacy laws.

Unless you expressly opt out of the use of cookies and other tracking mechanisms, we may disclose (sell/share) your personal information for the purposes of cross-context behavioral/targeted advertising. Specifically, we may disclose your IP address, browser information and other device information relating to your interaction with our Electronic Platform. Otherwise, PTC does not engage in selling your personal information for monetary gain.

You can request to opt-out of this “sale or sharing” of your personal information by clicking on the “Do Not Sell or Share My Personal Information” link here or elsewhere on our platform, where you will find instructions on opting out of the use of your personal information for interest-based advertising.

Instructions for Submitting Do Not Sell or Share Requests, Opt Out of Targeted Advertising

PTC provides multiple options for individuals to submit a Do Not Sell or Share or Opt Out of Targeted Advertising Request:

• Accessing our online portal: privacy.pilotflyingj.com
• Submitting a “Do Not Sell or Share” request will include a request to opt out of targeted advertising.
• Calling one of our toll-free numbers:
  • 1-888-496-7108, for United States residents
  • 1-855-701-0605, for Canadian residents
• To control your cookie settings, click our "Your Privacy Choices" link in the footer of our website

Upon receiving a request to opt-out, we will act upon it as soon as feasibly possible and in accordance with any applicable law. We will notify third parties to whom we have sold/shared your PI to the extent required under applicable law. We will notify you when this has been completed.

If we have a good-faith, reasonable, and documented belief that a request to opt-out is fraudulent, we may deny the request. In this scenario, we will inform the requesting party that we will not comply with the request and provide an explanation of why we believe the request is fraudulent.

Opting-In After Opting-Out of the Sale or Sharing of Personal Information or Targeted Advertising

If you have previously opted-out of the sale or sharing of or use of your PI for targeted advertising and would like to opt-in, you can do the following:

• If you are a Loyalty member, you can change the setting in your Loyalty account, via the Loyalty Portal.
• If you are not a Loyalty member, you opt-in by registering for a Loyalty account.
• If you are not a Loyalty member and do not wish to become one, you can opt in by going to our website and enabling all options in your cookie selections.

Opt-out Preference Signals

An opt-out preference signal is sent by a platform, technology, or mechanism on behalf of consumers and communicates a consumer’s choice to opt out of the sale and sharing of personal information for cross-context behavioral advertising with all businesses that recognize the signal, without having to make individualized requests. The signal can be set on certain browsers or through opt-out plug-in tools.

We recognize the Global Privacy Control signal. We do this at the browser level, so it does not apply to personal information we may collect offline or that we may associate only with your name or email address. This means that if the signal is sent through a specific browser, we will recognize it for that browser only, and only with respect to the identifiers for that browser. If you would like more information about opt-out preference signals, including how to use them, the Global Privacy Control website has such information (https://globalprivacycontrol.org/).

Authorized Agents

If acting as an Authorized Agent on behalf of a consumer, please contact our Privacy Office at privacy@pilotflyingj.com.

When We Do Not Act on a Request – Appeal Process

In some cases, we may not act on your verified requests (e.g., if we cannot do so under other laws that apply). When this is the case, we will explain our reasons for not providing you with the information or taking the action (e.g., correcting data) you requested.

Additionally, you have the right to appeal our decision by contacting us at privacy@pilotflyingj.com within 30 days (14 days for Oregon residents) after your receipt of our decision. Please provide us with the case ID number and the full name exactly as submitted on the original request. We will respond to your appeal within 45 days of our receipt of the request.

Notice to California Residents

Access Requests

Under the California Consumer Privacy Act, PTC is required to respond to no more than two access requests in a rolling 12 month period.

Right to Correct

You have the right to ask that we correct inaccuracies in your personal information, taking into account the nature of personal data and purposes of processing such information.

Deletion Requests

As a resident of California, in addition to the individual rights mentioned in this Privacy Notice, you also have the right to request the deletion of your Personal Information.

You have the right to request that PTC delete any of your PI that we collected from you and retained, subject to certain exceptions. We respect your right to request the deletion of your PI and would like to inform you of what happens if we are able to honor your request. If you choose to delete your PI, this will result in us deleting your PI from the associated loyalty account. As a result of the deletion of your PI, you will:

1. Forfeit your points and forfeit the ability to earn new points;
2. Forfeit your credits and the ability to earn new credits, including, but not limited to: parking, showers, Wi-Fi, and coffee;
3. Forfeit the ability to log in to the Pilot Flying J mobile app and all associated non-guest mode features (i.e., mobile fueling, mobile shower reservations, myOffers program - including saving and redeeming offers);
4. Forfeit the ability to log into PTC WiFi;
5. Forfeit the ability to reserve a parking space online;
6. Forfeit the ability to get a receipt at the kiosk after 24 hours or at a different store;
7. Forfeit the ability to reserve a shower at the kiosk or in the Pilot Flying J mobile app;
8. Forfeit the ability to access the loyalty portal and perform functions within the loyalty portal, including, but not limited to: saving offers and checking point balances;
9. Forfeit the ability to reserve or print a slip for a Prime Parking space at the kiosk;
10. Forfeit the right to participate in some loyalty-based sweepstakes; and
11. Forfeit all rewards, perks and discounts tied to loyalty, including, but not limited to loyalty-based fuel discounts.

NOTE: After a request is completed, it is your responsibility to remove the Pilot Flying J Application from your devices, as information may still be gathered by Pilot Travel Centers LLC if it remains installed.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

• Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law;
• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.);
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent;
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
• Comply with a legal obligation; and/or
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Instructions for Submitting Deletion Requests

PTC provides these options to submit Deletion Requests. Individuals may submit their Deletion Request by:

• Accessing our online portal: privacy.pilotflyingj.com
• Calling our toll-free number:
  • 1-888-496-7108, for United States residents

Process to Verify Deletion Requests

To verify the identity of the individual who has made a Deletion request, PTC may require individuals to submit additional information. PTC may ask individuals to provide: first name, last name, date of birth, address, phone number, and email address. After providing the information necessary to complete the request, you will be verified with a third-party identity verification service. Once this request has been verified, the Privacy Office will begin to process your request.

Denial of Deletion Requests

If we deny your request, we will (1) inform you that we will not comply with the request and describe the basis for the denial, including any applicable statutory and regulatory exceptions; (2) delete the PI that is not subject to the exception; and (3) not use the PI retained for any other purpose than provided for by the applicable exception(s).

California residents have 30 days to appeal the denial. You may appeal by sending an email to privacy@pilotflyingj.com with the subject line stating “California Denial Appeal.” You must also include the case number assigned to your original request. Pilot will have 45 days to respond, notifying you of the decision and the reason for the decision.

Authorized Agents

You may designate an Authorized Agent to make requests on your behalf. Under the California Consumer Privacy Act, an Authorized Agent is defined as “a natural person or a business entity registered with the Secretary of State that a consumer has authorized to act on their behalf”. If you would like to designate an agent to act on your behalf, you and the agent will need to comply with our verification process. Specifically, if the agent submits requests to access, delete, or correct your personal information, the agent will need to provide us with your signed permission indicating the agent has been authorized to submit the request on your behalf. We will also require that you verify your identity directly with us or confirm with us that you provided the agent with permission to submit the request. We may deny a request from an Authorized Agent that does not submit proof that they have been authorized by the consumer to act on their behalf.

If acting as an Authorized Agent on behalf of a consumer, please contact our Privacy Office at privacy@pilotflyingj.com.

Right to Opt Out of Sale/Sharing

We may disclose personal information in a way that constitutes a “sale” of personal information or “sharing” personal information for cross-context behavioral advertising. You have the right to request that we not sell or share your personal information with third parties for the purpose of cross-context behavioral advertising.

Instructions for Submitting Do Not Sell/Share Requests

PTC provides multiple ways to submit DNSS Requests. Individuals may submit their Request by:

• Choosing the “Do Not Sell or Share” option
• Using the link at the bottom of any page of www.pilotflyingj.com, or
• Access the online portal at privacy.pilotflyingj.com
• Calling our toll-free number:
• 1-888-496-7108, for United States residents

If you wish to opt out of sale/sharing on www.pilotflyingj.com, please review your browser’s privacy settings. You can also make Your Privacy Choices selections by interacting with the Privacy Banner when you visit our website and selecting what you wish to allow. Additionally, we recognize the Global Privacy Control signal and do so at the browser level and it does not apply to personal information we may collect offline or that we may associate only with your name or email address. This means that if the signal is sent through a specific browser, we will recognize it for that browser only, and only with respect to the identifiers for that browser. If you would like more information about opt-out preference signals, including how to use them, the Global Privacy Control website has such information (https://globalprivacycontrol.org/).

Right to Limit Certain Uses of Sensitive Personal Information

You have the right to request that we not use or disclose sensitive personal information to infer characteristics about you and limit our use of such information to providing our services and other business or operational purposes set forth in the CCPA relating to the use of sensitive personal information. However, we do not use or disclose your sensitive personal information to infer characteristics about you, and we only use sensitive personal information to provide our services or other exempted operational purposes set forth in the CCPA.

Notice of Financial Incentive

PTC provides many special offers and discounts to loyalty members throughout the year. By providing your contact information and enrolling in our loyalty program, you join the many consumers who enjoy discounts and savings. You can review additional Terms and Conditions here. Consumers enrolling in the loyalty program initially provide the following category of PI: Personal Identifiers.

Participation in our loyalty programs is voluntary. By signing up, you affirm that you are over the age of 16 and consent to the collection, use, sale, sharing, and retention of your personal information in connection with the program. Why we collect, how we collect, how we disclose, and how we protect your personal information are further described in our privacy notice. Our loyalty programs are valuable to us as they help us to understand what matters to you, our customer. In determining the value of your information to us, we consider the profit generated from our product and service offerings that use personal information, which is reasonably related to the value provided to you, the consumer, through personalized coupons, promotions, and other discounts or offers. As part of our loyalty programs, the Pilot customers who engage the most save more than $400 per year on average based on our review of customer data collected through the Loyalty Program.

The more engaged individuals are with the loyalty program, the more discounts and savings they will receive. Click here for more information about our Loyalty Program and to opt-in. You can opt-out of the Loyalty Program at any time and at no cost by deleting the app and submitting a request to delete your personal information at privacy.pilotflyingj.com, or by emailing us at privacy.pilotflyingj.com, or by emailing us at privacy@pilotflyingj.com.

Precise Geolocation Opt-Out

If you wish to opt-out of precise geolocation for the purpose of locating nearby travel centers and corresponding fuel pricing online or through the myRewards Plus mobile app, you must do so by disabling precise geolocation in your device settings.

This notice does not apply to employment related personal information collected from California-based employees, job applicants, contractors, or similar individuals but does apply to personal information collected in the context of business-to-business (B2B) transactions.

California Shine the Light

California Civil Code Section 1798.83, also known as the “Shine the Light” law, permits California residents to annually request, free of charge, information about the personal information (if any) disclosed to third parties for direct marketing purposes in the preceding calendar year. To make a request, please contact us at privacy@pilotflyingj.com or by sending a letter to:

Pilot Travel Centers LLC

Attn: Privacy Officer

5508 Lonas Drive

Knoxville, TN 37909

Any such request must include your name and “California Shine the Light Privacy Rights Request” in the first line of the description and, if sent by mail, must include your street address, city, state, and zip code.

Please note that “Shine the Light” rights and CCPA/CPRA rights are granted by different laws and must be exercised separately.

Notice to Colorado Residents

Access Requests

As noted above, you may ask us to confirm whether we process your personal information, and if so, that we disclose to you the specific data elements that we do process.

Right to Correct

You have the right to ask that we correct inaccuracies in your personal information, taking into account the nature of personal data and purposes of processing such information.

Portable Copy Requests

As a resident of Colorado, in addition to the individual rights mentioned in this Privacy Notice, you also have the right to request a portable copy of your Personal Information.

Instructions for Submitting Portable Copy Requests

PTC provides these options to submit Portable Copy Requests. Individuals may submit their Portable Copy Request by:

• Accessing our online portal: privacy.pilotflyingj.com
• Calling our toll-free number:
  • 1-888-496-7108, for United States residents

Process to Verify Portable Copy Requests

To verify the identity of the individual who has made a Portable Copy request, PTC may require individuals to submit additional information. PTC may ask individuals to provide: first name, last name, date of birth, address, phone number, and email address. After providing the information necessary to complete the request, you will be verified with a third-party identity verification service. Once this request has been verified, the Privacy Office will begin to process your request.

Deletion Requests

As a resident of Colorado, in addition to the individual rights mentioned in this Privacy Notice, you also have the right to request the deletion of your Personal Information.

You have the right to request that PTC delete any of your PI that we collected from you and retained, subject to certain exceptions. We respect your right to request the deletion of your PI and would like to inform you of what happens if we are able to honor your request. If you choose to delete your PI, this will result in us deleting your PI from the associated loyalty account. As a result of the deletion of your PI, you will:

1. Forfeit your points and forfeit the ability to earn new points;
2. Forfeit your credits and the ability to earn new credits, including, but not limited to: parking, showers, Wi-Fi, and coffee;
3. Forfeit the ability to log in to the Pilot Flying J mobile app and all associated non-guest mode features (i.e., mobile fueling, mobile shower reservations, myOffers program - including saving and redeeming offers);
4. Forfeit the ability to log into PTC WiFi;
5. Forfeit the ability to reserve a parking space online;
6. Forfeit the ability to get a receipt at the kiosk after 24 hours or at a different store;
7. Forfeit the ability to reserve a shower at the kiosk or in the Pilot Flying J mobile app;
8. Forfeit the ability to access the loyalty portal and perform functions within the loyalty portal, including, but not limited to: saving offers and checking point balances;
9. Forfeit the ability to reserve or print a slip for a Prime Parking space at the kiosk;
10. Forfeit the right to participate in some loyalty-based sweepstakes; and
11. Forfeit all rewards, perks and discounts tied to loyalty, including, but not limited to loyalty-based fuel discounts.

NOTE: After a request is completed, it is your responsibility to remove the Pilot Flying J Application from your devices, as information may still be gathered by Pilot Travel Centers LLC if it remains installed.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

• Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent;
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us;
• Comply with a legal obligation; and/or
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Instructions for Submitting Deletion Requests

PTC provides these options to submit Deletion Requests. Individuals may submit their Deletion Request by:

• Accessing our online portal: privacy.pilotflyingj.com
• Calling our toll-free number:
  • 1-888-496-7108, for United States residents

Process to Verify Deletion Requests

To verify the identity of the individual who has made a Deletion request, PTC may require individuals to submit additional information. PTC may ask individuals to provide: first name, last name, date of birth, address, phone number, and email address. After providing the information necessary to complete the request, you will be verified with a third-party identity verification service. Once this request has been verified, the Privacy Office will begin to process your request.

Denial of Deletion Requests

If we deny your request, we will (1) inform you that we will not comply with the request and describe the basis for the denial, including any applicable statutory and regulatory exceptions; (2) delete the PI that is not subject to the exception; and (3) not use the PI retained for any other purpose than provided for by the applicable exception(s). We will respond to your appeal within 45 days of our receipt of the request, unless we need additional time to do so (up to 60 additional days), in which case we will notify you.

Colorado residents have 30 days to appeal the denial. You may appeal by sending an email to privacy@pilotflyingj.com with the subject line stating “Colorado Denial Appeal.” You must also include the case number assigned to your original request. Pilot will have 45 days to respond, notifying you of the decision and the reason for the decision.

Authorized Agents

You may designate an Authorized Agent to make opt-out requests on your behalf. Under the Colorado Privacy Act Regulations, an Authorized Agent is defined as “a person or entity authorized by the Consumer to act on the Consumer’s behalf.” If you would like to designate an agent to act on your behalf, you and the agent will need to comply with our verification process. Specifically, if the agent submits a request to opt-out, the agent will need to provide us with your signed permission indicating the agent has been authorized to submit the request on your behalf. We will also require that you verify your identity directly with us or confirm with us that you provided the agent with permission to submit the request. We may deny a request from an Authorized Agent that does not submit proof that they have been authorized by the consumer to act on their behalf.

If acting as an Authorized Agent on behalf of a consumer, please contact our Privacy Office at privacy@pilotflyingj.com.

Right to Opt Out of Targeted Advertising

To the extent we use your personal information to engage in targeted advertising, you have the right to ask us to stop processing your personal information for such purposes.

Instructions for Opting Out of Targeted Advertising

PTC provides these options to submit your Request:

• Online using the “Do Not Sell or Share My Personal Information” link at the bottom of any page of www.pilotflyingj.com, which will also include a request to opt out of targeted advertising;
• Accessing the online portal directly using this link: Your Privacy Choice
• Calling our toll-free number:
  • 1-888-496-7108, for United States residents

Additionally, please review your browser’s privacy settings and select your desired level of privacy. You can also make Your Privacy Choices selections by interacting with the Privacy Banner when you visit www.pilotflyingj.com on your first visit, or clicking the cookie icon if a returning site visitor, and selecting what you wish to allow.

PTC recognizes the Global Privacy Control signal and does so at the browser level. This means that if the signal is sent through that browser, we will recognize it for that browser only, and only with respect to the identifiers for that browser. Please note that this does not apply to personal information we may collect offline or that we may associate only with your name or email address. If you would like more information about opt-out preference signals, including how to use them, the Global Privacy Control website has such information (https://globalprivacycontrol.org/).

Right to Opt Out Sale

To the extent we sell personal information, you have the right to ask us to stop doing so.

Instructions for Submitting Do Not Sell/Share Requests

PTC provides three ways to submit DNSS Requests. Individuals may submit their Request by:

• Choosing the “Do Not Sell or Share” option
• Using the link at the bottom of any page of www.pilotflyingj.com/, or
• Access the online portal at Your Privacy Choice
• Calling our toll-free number:
  • 1-888-496-7108, for United States residents

If you wish to opt out of sale on www.pilotflyingj.com, please review your browser’s privacy settings. You can also make Your Privacy Choices selections by interacting with the Privacy Banner when you visit our website and selecting what you wish to allow. Additionally, recognize the Global Privacy Control signal and do so at the browser level and it does not apply to personal information we may collect offline or that we may associate only with your name or email address. This means that if the signal is sent through a specific browser, we will recognize it for that browser only, and only with respect to the identifiers for that browser. If you would like more information about opt-out preference signals, including how to use them, the Global Privacy Control website has such information (https://globalprivacycontrol.org/).

Right to Opt Out of Profiling

You have the right to ask us to stop processing your personal information for profiling in furtherance of a decision that results in the provision or denial of financial or lending services, housing, insurance, education enrollment or opportunity, criminal justice, employment opportunities, health-care services, or access to essential goods or services. However, we do not engage in profiling in furtherance of such covered decisions.

Notice of Financial Incentive

PTC provides many special offers and discounts to loyalty members throughout the year. By providing your contact information and enrolling in our loyalty program, you join the many consumers who enjoy discounts and savings. You can review additional Terms and Conditions here. Consumers enrolling in the loyalty program initially provide the following category of PI: Personal Identifiers.

Participation in our loyalty programs is voluntary. By signing up, you affirm that you are over the age of 16 and consent to the collection, use, sale, sharing, and retention of your personal information in connection with the program. Why we collect, how we collect, how we disclose, and how we protect your personal information are further described in our privacy notice. Our loyalty programs are valuable to us as they help us to understand what matters to you, our customer. In determining the value of your information to us, we consider the profit generated from our product and service offerings that use personal information, which is reasonably related to the value provided to you, the consumer, through personalized coupons, promotions, and other discounts or offers. As part of our loyalty programs, the Pilot customers who engage the most save more than $400 per year on average.

The more engaged individuals are with the loyalty program, the more discounts and savings they will receive. Click here for more information about the financial incentives of participating in our Loyalty Program.

Click here for more information about how to register for the Loyalty Program or to opt out to the Loyalty Program. You can opt-out of the Loyalty Program at any time and at no cost by deleting the app and submitting a request to delete your personal information at privacy.pilotflyingj.com, or by emailing us at privacy@pilotflyingj.com.

Precise Geolocation Opt-Out

If you wish to opt-out of precise geolocation for the purpose of locating nearby travel centers and corresponding fuel pricing online or through the myRewards Plus mobile app, you must do so by disabling precise geolocation in your device settings.

Notice to Connecticut Residents

Access Requests

As noted above, you may ask us to confirm whether we process your personal information, and if so, that we disclose to you the specific data elements that we do process.

Right to Correct

You have the right to ask that we correct inaccuracies in your personal information, taking into account the nature of personal data and purposes of processing such information.

Deletion Requests

As a resident of Connecticut, in addition to the individual rights mentioned in this Privacy Notice, you also have the right to request the deletion of your Personal Information.

You have the right to request that PTC delete any of your PI that we collected from you and retained, subject to certain exceptions. We respect your right to request the deletion of your PI and would like to inform you of what happens if we are able to honor your request. If you choose to delete your PI, this will result in us deleting your PI from the associated loyalty account. As a result of the deletion of your PI, you will:

1. Forfeit your points and forfeit the ability to earn new points;
2. Forfeit your credits and the ability to earn new credits, including, but not limited to: parking, showers, Wi-Fi, and coffee;
3. Forfeit the ability to log in to the Pilot Flying J mobile app and all associated non-guest mode features (i.e., mobile fueling, mobile shower reservations, myOffers program - including saving and redeeming offers);
4. Forfeit the ability to log into PTC WiFi;
5. Forfeit the ability to reserve a parking space online;
6. Forfeit the ability to get a receipt at the kiosk after 24 hours or at a different store;
7. Forfeit the ability to reserve a shower at the kiosk or in the Pilot Flying J mobile app;
8. Forfeit the ability to access the loyalty portal and perform functions within the loyalty portal, including, but not limited to: saving offers and checking point balances;
9. Forfeit the ability to reserve or print a slip for a Prime Parking space at the kiosk;
10. Forfeit the right to participate in some loyalty-based sweepstakes; and
11. Forfeit all rewards, perks and discounts tied to loyalty, including, but not limited to loyalty-based fuel discounts.

NOTE: After a request is completed, it is your responsibility to remove the Pilot Flying J Application from your devices, as information may still be gathered by Pilot Travel Centers LLC if it remains installed.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

• Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent;
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us;
• Comply with a legal obligation; and/or
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Instructions for Submitting Deletion Requests

PTC provides multiple options to submit Deletion Requests. Individuals may submit their Deletion Request by:

• Accessing our online portal: privacy.pilotflyingj.com
• Calling our toll-free number:
  • 1-888-496-7108, for United States residents

Process to Verify Deletion Requests

To verify the identity of the individual who has made a Deletion request, PTC may require individuals to submit additional information. PTC may ask individuals to provide: first name, last name, date of birth, address, phone number, and email address. After providing the information necessary to complete the request, you will be verified with a third-party identity verification service. Once this request has been verified, the Privacy Office will begin to process your request.

Denial of Deletion Requests

If we deny your request, we will (1) inform you that we will not comply with the request and describe the basis for the denial, including any applicable statutory and regulatory exceptions; (2) delete the PI that is not subject to the exception; and (3) not use the PI retained for any other purpose than provided for by the applicable exception(s).

Connecticut residents have 30 days to appeal the denial. You may appeal by sending an email to privacy@pilotflyingj.com with the subject line stating “Connecticut Denial Appeal.” You must also include the case number assigned to your original request. Pilot will have 45 days to respond, notifying you of the decision and the reason for the decision.

Authorized Agents

You may designate an authorized agent to make opt-out requests on your behalf. If you would like to designate an agent to act on your behalf, you and the agent will need to comply with our verification process. Specifically, if the agent submits a request to opt-out, the agent will need to provide us with your signed permission indicating the agent has been authorized to submit the request on your behalf. We will also require that you verify your identity directly with us or confirm with us that you provided the agent with permission to submit the request. We may deny a request from an authorized agent that does not submit proof that they have been authorized by the consumer to act on their behalf.

If acting as an authorized agent on behalf of a consumer, please contact our Privacy Office at privacy@pilotflyingj.com.

Right to Opt Out of Targeted Advertising

To the extent we use their personal information to engage in targeted advertising, you have the right to ask us to stop processing their personal information for such purposes.

Instructions for Opting Out of Targeted Advertising

PTC provides these options to submit your Request:

• Online using the “Do Not Sell or Share My Personal Information” link at the bottom of any page of www.pilotflyingj.com, or
• Submitting a “Do Not Sell or Share” request will include a request to opt out of targeted advertising.
• Accessing the online portal directly at privacy.pilotflyingj.com
• Calling our toll-free number:
  • 1-888-496-7108, for United States residents

Additionally, please review your browser’s privacy settings and select your desired level of privacy. You can also make Your Privacy Choices selections by interacting with the Privacy Banner when you visit www.pilotflyingj.com on your first visit or clicking the cookie icon if a returning site visitor and selecting what you wish to allow.

PTC recognizes the Global Privacy Control signal and does so at the browser level. This means that if the signal is sent through that browser, we will recognize it for that browser only, and only with respect to the identifiers for that browser. Please note that this does not apply to personal information we may collect offline or that we may associate only with your name or email address. If you would like more information about opt-out preference signals, including how to use them, the Global Privacy Control website has such information (https://globalprivacycontrol.org/).

Right to Opt Out Sale

To the extent we sell personal information, you have the right to ask us to stop doing so.

Instructions for Submitting Do Not Sell/Share Requests

PTC provides three ways to submit DNSS Requests. Individuals may submit their Request by:

• Choosing the “Do Not Sell or Share” option
• Using the link at the bottom of any page of www.pilotflyingj.com/, or
• Access the online portal at privacy.pilotflyingj.com
• Calling our toll-free number:
  • 1-888-496-7108, for United States residents

If you wish to opt out of sale on www.pilotflyingj.com/, please review your browser’s privacy settings. You can also make Your Privacy Choices selections by interacting with the Privacy Banner when you visit our website and selecting what you wish to allow. Additionally, we recognize the Global Privacy Control signal and do so at the browser level and it does not apply to personal information we may collect offline or that we may associate only with your name or email address. This means that if the signal is sent through a specific browser, we will recognize it for that browser only, and only with respect to the identifiers for that browser. If you would like more information about opt-out preference signals, including how to use them, the Global Privacy Control website has such information (https://globalprivacycontrol.org/).

Right to Opt Out of Profiling

To the extent we process your personal information for the purpose of profiling in furtherance of solely automated decisions that produce legal or similarly significant effects, you have the right to ask us to stop doing so. However, we do not engage in profiling in furtherance of such covered decisions.

Notice to Montana Residents (effective October 1, 2024)

Access Requests

As noted above, you may ask us to confirm whether we process your personal information, and if so, that we disclose to you the specific data elements that we do process.

Right to Correct

You have the right to ask that we correct inaccuracies in your personal information, taking into account the nature of personal data and purposes of processing such information.

Portable Copy Requests

As a resident of Montana, in addition to the individual rights mentioned in this Privacy Notice, you also have the right to request a portable copy of your Personal Information.

Instructions for Submitting Portable Copy Requests

PTC provides these options to submit Portable Copy Requests. Individuals may submit their Portable Copy Request by:

• Accessing our online portal: privacy.pilotflyingj.com
• Calling our toll-free number:
• 1-888-496-7108, for United States residents

Process to Verify Portable Copy Requests

To verify the identity of the individual who has made a Portable Copy request, PTC may require individuals to submit additional information. PTC may ask individuals to provide: first name, last name, date of birth, address, phone number, and email address. After providing the information necessary to complete the request, you will be verified with a third-party identity verification service. Once this request has been verified, the Privacy Office will begin to process your request.

Deletion Requests

As a resident of Montana, in addition to the individual rights mentioned in this Privacy Notice, you also have the right to request the deletion of your Personal Information.

You have the right to request that PTC delete any of your PI that we collected from you and retained, subject to certain exceptions. We respect your right to request the deletion of your PI and would like to inform you of what happens if we are able to honor your request. If you choose to delete your PI, this will result in us deleting your PI from the associated loyalty account. As a result of the deletion of your PI, you will:

1. Forfeit your points and forfeit the ability to earn new points;
2. Forfeit your credits and the ability to earn new credits, including, but not limited to: parking, showers, Wi-Fi, and coffee;
3. Forfeit the ability to log in to the Pilot Flying J mobile app and all associated non-guest mode features (i.e., mobile fueling, mobile shower reservations, myOffers program - including saving and redeeming offers);
4. Forfeit the ability to log into PTC WiFi;
5. Forfeit the ability to reserve a parking space online;
6. Forfeit the ability to get a receipt at the kiosk after 24 hours or at a different store;
7. Forfeit the ability to reserve a shower at the kiosk or in the Pilot Flying J mobile app;
8. Forfeit the ability to access the loyalty portal and perform functions within the loyalty portal, including, but not limited to: saving offers and checking point balances;
9. Forfeit the ability to reserve or print a slip for a Prime Parking space at the kiosk;
10. Forfeit the right to participate in some loyalty-based sweepstakes; and
11. Forfeit all rewards, perks and discounts tied to loyalty, including, but not limited to loyalty-based fuel discounts.

NOTE: After a request is completed, it is your responsibility to remove the Pilot Flying J Application from your devices, as information may still be gathered by Pilot Travel Centers LLC if it remains installed.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

• Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent;
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us;
• Comply with a legal obligation; and/or
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Instructions for Submitting Deletion Requests

PTC provides these options to submit Deletion Requests. Individuals may submit their Deletion Request by:

• Accessing our online portal: privacy.pilotflyingj.com
• Calling our toll-free number:
• 1-888-496-7108, for United States residents

Process to Verify Deletion Requests

To verify the identity of the individual who has made a Deletion request, PTC may require individuals to submit additional information. PTC may ask individuals to provide: first name, last name, date of birth, address, phone number, and email address. After providing the information necessary to complete the request, you will be verified with a third-party identity verification service. Once this request has been verified, the Privacy Office will begin to process your request.

Denial of Deletion Requests

If we deny your request, we will (1) inform you that we will not comply with the request and describe the basis for the denial, including any applicable statutory and regulatory exceptions; (2) delete the PI that is not subject to the exception; and (3) not use the PI retained for any other purpose than provided for by the applicable exception(s).

Montana residents have 30 days to appeal the denial. You may appeal by sending an email to privacy@pilotflyingj.com with the subject line stating “Montana Denial Appeal.” You must also include the case number assigned to your original request. Pilot will have 45 days to respond, notifying you of the decision and the reason for the decision.

Right to Opt Out of Targeted Advertising

To the extent we use their personal information to engage in targeted advertising, you have the right to ask us to stop processing their personal information for such purposes.

Instructions for Opting Out of Targeted Advertising

PTC provides these options to submit your Request:

• Online using the “Do Not Sell or Share My Personal Information” link at the bottom of any page of www.pilotflyingj.com, which will also submit a request to opt out of targeted advertising;
• Accessing the online portal directly at privacy.pilotflyingj.com
• Calling our toll-free number:
• 1-888-496-7108, for United States residents

Additionally, please review your browser’s privacy settings and select your desired level of privacy. You can also make Your Privacy Choices selections by interacting with the Privacy Banner when you visit www.pilotflyingj.com on your first visit, or clicking the cookie icon if a returning site visitor, and selecting what you wish to allow.

PTC recognizes the Global Privacy Control signal and does so at the browser level. This means that if the signal is sent through that browser, we will recognize it for that browser only, and only with respect to the identifiers for that browser. Please note that this does not apply to personal information we may collect offline or that we may associate only with your name or email address. If you would like more information about opt-out preference signals, including how to use them, the Global Privacy Control website has such information (https://globalprivacycontrol.org/).

Right to Opt Out Sale

To the extent we sell personal information, you have the right to ask us to stop doing so.

Instructions for Submitting Do Not Sell/Share Requests

PTC provides three ways to submit DNSS Requests. Individuals may submit their Request by:

• Choosing the “Do Not Sell or Share” option
• Using the link at the bottom of any page of www.pilotflyingj.com, or
• Access the online portal at privacy.pilotflyingj.com
• Calling our toll-free number:
• 1-888-496-7108, for United States residents

If you wish to opt out of sale on www.pilotflyingj.com, please review your browser’s privacy settings. You can also make Your Privacy Choices selections by interacting with the Privacy Banner when you visit our website and selecting what you wish to allow. Additionally, recognize the Global Privacy Control signal and do so at the browser level and it does not apply to personal information we may collect offline or that we may associate only with your name or email address. This means that if the signal is sent through a specific browser, we will recognize it for that browser only, and only with respect to the identifiers for that browser. If you would like more information about opt-out preference signals, including how to use them, the Global Privacy Control website has such information (https://globalprivacycontrol.org/).

Right to Opt Out of Profiling

To the extent we process your personal information for the purpose of profiling in furtherance of solely automated decisions that produce legal or similarly significant effects, you have the right to ask us to stop doing so. However, we do not engage in profiling in furtherance of such covered decisions.

Authorized Agents

You may designate an authorized agent to make opt-out requests on your behalf (including designating by technological means). If you would like to designate an agent to act on your behalf, you and the agent will need to comply with our verification process. Specifically, if the agent submits a request to opt-out, the agent will need to provide us with your signed permission indicating the agent has been authorized to submit the request on your behalf. We will also require that you verify your identity directly with us or confirm with us that you provided the agent with permission to submit the request. We may deny a request from an authorized agent that does not submit proof that they have been authorized by the consumer to act on their behalf.

If acting as an authorized agent on behalf of a consumer, please contact our Privacy Office at privacy@pilotflyingj.com.

Notice to Nevada Residents

Right to Opt Out Sale

We do not sell personal information for monetary consideration.

Notice to Oregon Residents

We operate in Oregon under the following corporate names: Pilot Travel Centers LLC d/b/a Pilot Travel Center, Flying J Travel Center.

Access and Right to Know Requests

As noted above, you may ask us to confirm whether we process your personal information, and if so, that we disclose to you the specific data elements that we do process. You may also request a list of specific third parties to which we have disclosed your personal information or any personal information in the manner identified above.

Right to Correct

You have the right to ask that we correct inaccuracies in your personal information, taking into account the nature of personal data and purposes of processing such information.

Portable Copy Requests

As a resident of Oregon, in addition to the individual rights mentioned in this Privacy Notice, you also have the right to request a portable copy of your Personal Information.

Instructions for Submitting Portable Copy Requests

PTC provides these options to submit Portable Copy Requests. Individuals may submit their Portable Copy Request by:

• Accessing our online portal: privacy.pilotflyingj.com
• Calling our toll-free number:
• 1-888-496-7108, for United States residents

Process to Verify Portable Copy Requests

To verify the identity of the individual who has made a Portable Copy request, PTC may require individuals to submit additional information. PTC may ask individuals to provide: first name, last name, date of birth, address, phone number, and email address. After providing the information necessary to complete the request, you will be verified with a third-party identity verification service. Once this request has been verified, the Privacy Office will begin to process your request.

Deletion Requests

As a resident of Oregon, in addition to the individual rights mentioned in this Privacy Notice, you also have the right to request the deletion of your Personal Information.

You have the right to request that PTC delete any of your PI that we collected from you and retained, subject to certain exceptions. We respect your right to request the deletion of your PI and would like to inform you of what happens if we are able to honor your request. If you choose to delete your PI, this will result in us deleting your PI from the associated loyalty account. As a result of the deletion of your PI, you will:

1. Forfeit your points and forfeit the ability to earn new points;
2. Forfeit your credits and the ability to earn new credits, including, but not limited to: parking, showers, Wi-Fi, and coffee;
3. Forfeit the ability to log in to the Pilot Flying J mobile app and all associated non-guest mode features (i.e., mobile fueling, mobile shower reservations, myOffers program - including saving and redeeming offers);
4. Forfeit the ability to log into PTC WiFi;
5. Forfeit the ability to reserve a parking space online;
6. Forfeit the ability to get a receipt at the kiosk after 24 hours or at a different store;
7. Forfeit the ability to reserve a shower at the kiosk or in the Pilot Flying J mobile app;
8. Forfeit the ability to access the loyalty portal and perform functions within the loyalty portal, including, but not limited to: saving offers and checking point balances;
9. Forfeit the ability to reserve or print a slip for a Prime Parking space at the kiosk;
10. Forfeit the right to participate in some loyalty-based sweepstakes; and
11. Forfeit all rewards, perks and discounts tied to loyalty, including, but not limited to loyalty-based fuel discounts.

NOTE: After a request is completed, it is your responsibility to remove the Pilot Flying J Application from your devices, as information may still be gathered by Pilot Travel Centers LLC if it remains installed.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

• Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent;
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us;
• Comply with a legal obligation; and/or
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Instructions for Submitting Deletion Requests

PTC provides multiple options to submit Deletion Requests. Individuals may submit their Deletion Request by:

• Accessing our online portal: privacy.pilotflyingj.com
• Calling our toll-free number:
• 1-888-496-7108, for United States residents

Process to Verify Deletion Requests

To verify the identity of the individual who has made a Deletion request, PTC may require individuals to submit additional information. PTC may ask individuals to provide: first name, last name, date of birth, address, phone number, and email address. After providing the information necessary to complete the request, you will be verified with a third-party identity verification service. Once this request has been verified, the Privacy Office will begin to process your request.

Denial of Deletion Requests

If we deny your request, we will (1) inform you that we will not comply with the request and describe the basis for the denial, including any applicable statutory and regulatory exceptions; (2) delete the PI that is not subject to the exception; and (3) not use the PI retained for any other purpose than provided for by the applicable exception(s).

Oregon residents have 14 days to appeal the denial. You may appeal by sending an email to privacy@pilotflyingj.com with the subject line stating “Oregon Denial Appeal.” You must also include the case number assigned to your original request. Pilot will have 45 days to respond, notifying you of the decision and the reason for the decision.

Authorized Agents

You may designate an authorized agent to make opt-out requests on your behalf (including designating by technological means). If you would like to designate an agent to act on your behalf, you and the agent will need to comply with our verification process. Specifically, if the agent submits a request to opt-out, the agent will need to provide us with your signed permission indicating the agent has been authorized to submit the request on your behalf. We will also require that you verify your identity directly with us or confirm with us that you provided the agent with permission to submit the request. We may deny a request from an authorized agent that does not submit proof that they have been authorized by the consumer to act on their behalf.

If acting as an authorized agent on behalf of a consumer, please contact our Privacy Office at privacy@pilotflyingj.com.

Right to Opt Out of Targeted Advertising

To the extent we use their personal information to engage in targeted advertising, you have the right to ask us to stop processing their personal information for such purposes.

Instructions for Opting Out of Targeted Advertising

PTC provides these options to submit your Request:

• Online using the “Do Not Sell or Share My Personal Information” link at the bottom of any page of www.pilotflyingj.com, which will also submit a request to opt out of targeted advertising;
• Accessing the online portal directly at privacy.pilotflyingj.com
• Calling our toll-free number:
• 1-888-496-7108, for United States residents

Additionally, please review your browser’s privacy settings and select your desired level of privacy. You can also make Your Privacy Choices selections by interacting with the Privacy Banner when you visit www.pilotflyingj.com on your first visit, or clicking the cookie icon if a returning site visitor, and selecting what you wish to allow.

PTC recognizes the Global Privacy Control signal and does so at the browser level. This means that if the signal is sent through that browser, we will recognize it for that browser only, and only with respect to the identifiers for that browser. Please note that this does not apply to personal information we may collect offline or that we may associate only with your name or email address. If you would like more information about opt-out preference signals, including how to use them, the Global Privacy Control website has such information (https://globalprivacycontrol.org/).

Right to Opt Out Sale

To the extent we sell personal information, you have the right to ask us to stop doing so.

Instructions for Submitting Do Not Sell Requests

PTC provides three ways to submit DNS Requests. Individuals may submit their Request by:

• Choosing the “Do Not Sell or Share” option
• Using the link at the bottom of any page of www.pilotflyingj.com, or
• Access the online portal at privacy.pilotflyingj.com
• Calling our toll-free number:
• 1-888-496-7108, for United States residents

If you wish to opt out of sale on www.pilotflyingj.com, please review your browser’s privacy settings. You can also make Your Privacy Choices selections by interacting with the Privacy Banner when you visit our website and selecting what you wish to allow. Additionally, we recognize the Global Privacy Control signal and do so at the browser level and it does not apply to personal information we may collect offline or that we may associate only with your name or email address. This means that if the signal is sent through a specific browser, we will recognize it for that browser only, and only with respect to the identifiers for that browser. If you would like more information about opt-out preference signals, including how to use them, the Global Privacy Control website has such information (https://globalprivacycontrol.org/).

Right to Opt Out of Profiling

To the extent we process your personal information for the purpose of profiling in furtherance of solely automated decisions that produce legal or similarly significant effects, you have the right to ask us to stop doing so. However, we do not engage in profiling in furtherance of such covered decisions.

Notice to Texas Residents

Access Requests

As noted above, you may ask us to confirm whether we process your personal information, and if so, that we disclose to you the specific data elements that we do process.

Right to Correct

You have the right to ask that we correct inaccuracies in your personal information, taking into account the nature of personal data and purposes of processing such information.

Portable Copy Requests

As a resident of Texas, in addition to the individual rights mentioned in this Privacy Notice, you also have the right to request a portable copy of your Personal Information.

Instructions for Submitting Portable Copy Requests

PTC provides these options to submit Portable Copy Requests. Individuals may submit their Portable Copy Request by:

• Accessing our online portal: privacy.pilotflyingj.com
• Calling our toll-free number:
• 1-888-496-7108, for United States residents

Process to Verify Portable Copy Requests

To verify the identity of the individual who has made a Portable Copy request, PTC may require individuals to submit additional information. PTC may ask individuals to provide: first name, last name, date of birth, address, phone number, and email address. After providing the information necessary to complete the request, you will be verified with a third-party identity verification service. Once this request has been verified, the Privacy Office will begin to process your request.

Deletion Requests

As a resident of Texas, in addition to the individual rights mentioned in this Privacy Notice, you also have the right to request the deletion of your Personal Information.

You have the right to request that PTC delete any of your PI that we collected from you and retained, subject to certain exceptions. We respect your right to request the deletion of your PI and would like to inform you of what happens if we are able to honor your request. If you choose to delete your PI, this will result in us deleting your PI from the associated loyalty account. As a result of the deletion of your PI, you will:

1. Forfeit your points and forfeit the ability to earn new points;
2. Forfeit your credits and the ability to earn new credits, including, but not limited to: parking, showers, Wi-Fi, and coffee;
3. Forfeit the ability to log in to the Pilot Flying J mobile app and all associated non-guest mode features (i.e., mobile fueling, mobile shower reservations, myOffers program - including saving and redeeming offers);
4. Forfeit the ability to log into PTC WiFi;
5. Forfeit the ability to reserve a parking space online;
6. Forfeit the ability to get a receipt at the kiosk after 24 hours or at a different store;
7. Forfeit the ability to reserve a shower at the kiosk or in the Pilot Flying J mobile app;
8. Forfeit the ability to access the loyalty portal and perform functions within the loyalty portal, including, but not limited to: saving offers and checking point balances;
9. Forfeit the ability to reserve or print a slip for a Prime Parking space at the kiosk;
10. Forfeit the right to participate in some loyalty-based sweepstakes; and
11. Forfeit all rewards, perks and discounts tied to loyalty, including, but not limited to loyalty-based fuel discounts.

NOTE: After a request is completed, it is your responsibility to remove the Pilot Flying J Application from your devices, as information may still be gathered by Pilot Travel Centers LLC if it remains installed.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

• Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent;
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us;
• Comply with a legal obligation; and/or
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Instructions for Submitting Deletion Requests

PTC provides multiple options to submit Deletion Requests. Individuals may submit their Deletion Request by:

• Accessing our online portal: privacy.pilotflyingj.com
• Calling our toll-free number:
• 1-888-496-7108, for United States residents

Process to Verify Deletion Requests

To verify the identity of the individual who has made a Deletion request, PTC may require individuals to submit additional information. PTC may ask individuals to provide: first name, last name, date of birth, address, phone number, and email address. After providing the information necessary to complete the request, you will be verified with a third-party identity verification service. Once this request has been verified, the Privacy Office will begin to process your request.

Denial of Deletion Requests

If we deny your request, we will (1) inform you that we will not comply with the request and describe the basis for the denial, including any applicable statutory and regulatory exceptions; (2) delete the PI that is not subject to the exception; and (3) not use the PI retained for any other purpose than provided for by the applicable exception(s).

Texas residents have 30 days to appeal the denial. You may appeal by sending an email to privacy@pilotflyingj.com with the subject line stating “Texas Denial Appeal.” You must also include the case number assigned to your original request. Pilot will have 45 days to respond, notifying you of the decision and the reason for the decision.

Right to Opt Out of Targeted Advertising

To the extent we use their personal information to engage in targeted advertising, you have the right to ask us to stop processing their personal information for such purposes.

Instructions for Opting Out of Targeted Advertising

PTC provides these options to submit your Request:

• Online using the “Do Not Sell or Share My Personal Information” link at the bottom of any page of www.pilotflyingj.com
• Submitting a “Do Not Sell or Share” request will include a request to opt out of targeted advertising.
• Accessing the online portal directly at privacy.pilotflyingj.com
• Calling our toll-free number:
• 1-888-496-7108, for United States residents

Additionally, please review your browser’s privacy settings and select your desired level of privacy. You can also make Your Privacy Choices selections by interacting with the Privacy Banner when you visit www.pilotflyingj.com on your first visit, or clicking the cookie icon if a returning site visitor, and selecting what you wish to allow.

PTC recognizes the Global Privacy Control signal and does so at the browser level. This means that if the signal is sent through that browser, we will recognize it for that browser only, and only with respect to the identifiers for that browser. Please note that this does not apply to personal information we may collect offline or that we may associate only with your name or email address. If you would like more information about opt-out preference signals, including how to use them, the Global Privacy Control website has such information (https://globalprivacycontrol.org/).

Right to Opt Out Sale

To the extent we sell personal information, you have the right to ask us to stop doing so.

Instructions for Submitting Do Not Sell Requests

PTC provides three ways to submit DNS Requests. Individuals may submit their Request by:

• Choosing the “Do Not Sell or Share” option
• Using the link at the bottom of any page of www.pilotflyingj.com, or
• Access the online portal at privacy.pilotflyingj.com
• Calling our toll-free number:
• 1-888-496-7108, for United States residents

If you wish to opt out of sale on www.pilotflyingj.com, please review your browser’s privacy settings. You can also make Your Privacy Choices selections by interacting with the Privacy Banner when you visit our website and selecting what you wish to allow. Additionally, recognize the Global Privacy Control signal and do so at the browser level and it does not apply to personal information we may collect offline or that we may associate only with your name or email address. This means that if the signal is sent through a specific browser, we will recognize it for that browser only, and only with respect to the identifiers for that browser. If you would like more information about opt-out preference signals, including how to use them, the Global Privacy Control website has such informatio (https://globalprivacycontrol.org/).

Right to Opt Out of Profiling

To the extent we process your personal information for the purpose of profiling in furtherance of solely automated decisions that produce legal or similarly significant effects, you have the right to ask us to stop doing so. However, we do not engage in profiling in furtherance of such covered decisions.

Authorized Agents

You may designate an authorized agent to make opt-out requests on your behalf (including designating by technological means). If you would like to designate an agent to act on your behalf, you and the agent will need to comply with our verification process. Specifically, if the agent submits a request to opt-out, the agent will need to provide us with your signed permission indicating the agent has been authorized to submit the request on your behalf. We will also require that you verify your identity directly with us or confirm with us that you provided the agent with permission to submit the request. We may deny a request from an authorized agent that does not submit proof that they have been authorized by the consumer to act on their behalf.

If acting as an authorized agent on behalf of a consumer, please contact our Privacy Office at privacy@pilotflyingj.com.

Notice to Utah Residents

Access Requests

As noted above, you may ask us to confirm whether we process your personal information, and if so, that we disclose to you the specific data elements that we do process.

Portable Copy Requests

As a resident of Utah, in addition to the individual rights mentioned in this Privacy Notice, you also have the right to request a portable copy of your Personal Information.

Instructions for Submitting Portable Copy Requests

PTC provides multiple options to submit Portable Copy Requests. Individuals may submit their Portable Copy Request by:

• Accessing our online portal: privacy.pilotflyingj.com
• Calling our toll-free number:
• 1-888-496-7108, for United States residents

Process to Verify Portable Copy Requests

To verify the identity of the individual who has made a Portable Copy request, PTC may require individuals to submit additional information. PTC may ask individuals to provide: first name, last name, date of birth, address, phone number, and email address. After providing the information necessary to complete the request, you will be verified with a third-party identity verification service. Once this request has been verified, the Privacy Office will begin to process your request.

Deletion Requests

As a resident of Utah, in addition to the individual rights mentioned in this Privacy Notice, you also have the right to request the deletion of your Personal Information.

You have the right to request that PTC delete any of your PI that we collected from you and retained, subject to certain exceptions. We respect your right to request the deletion of your PI and would like to inform you of what happens if we are able to honor your request. If you choose to delete your PI, this will result in us deleting your PI from the associated loyalty account. As a result of the deletion of your PI, you will:

The Right to the Deletion of Personal Information

You have the right to request that PTC delete any of your PI that we collected from you and retained, subject to certain exceptions. We respect your right to request the deletion of your PI and would like to inform you of what happens if we are able to honor your request. If you choose to delete your PI, this will result in us deleting your PI from the associated loyalty account. As a result of the deletion of your PI, you will:

1. Forfeit your points and forfeit the ability to earn new points;
2. Forfeit your credits and the ability to earn new credits, including, but not limited to: parking, showers, Wi-Fi, and coffee;
3. Forfeit the ability to log in to the Pilot Flying J mobile app and all associated non-guest mode features (i.e., mobile fueling, mobile shower reservations, myOffers program - including saving and redeeming offers);
4. Forfeit the ability to log into PTC WiFi;
5. Forfeit the ability to reserve a parking space online;
6. Forfeit the ability to get a receipt at the kiosk after 24 hours or at a different store;
7. Forfeit the ability to reserve a shower at the kiosk or in the Pilot Flying J mobile app;
8. Forfeit the ability to access the loyalty portal and perform functions within the loyalty portal, including, but not limited to: saving offers and checking point balances;
9. Forfeit the ability to reserve or print a slip for a Prime Parking space at the kiosk;
10. Forfeit the right to participate in some loyalty-based sweepstakes; and
11. Forfeit all rewards, perks and discounts tied to loyalty, including, but not limited to loyalty-based fuel discounts.

NOTE: After a request is completed, it is your responsibility to remove the Pilot Flying J Application from your devices, as information may still be gathered by Pilot Travel Centers LLC if it remains installed.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

• Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent;
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us;
• Comply with a legal obligation; and/or
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Instructions for Submitting Deletion Requests

PTC provides these options to submit Deletion Requests. Individuals may submit their Deletion Request by:

• Accessing our online portal: privacy.pilotflyingj.com
• Calling our toll-free number:
• 1-888-496-7108, for United States residents

Process to Verify Deletion Requests

To verify the identity of the individual who has made a Deletion request, PTC may require individuals to submit additional information. PTC may ask individuals to provide: first name, last name, date of birth, address, phone number, and email address. After providing the information necessary to complete the request, you will be verified with a third-party identity verification service. Once this request has been verified, the Privacy Office will begin to process your request.

Denial of Deletion Requests

If we deny your request, we will (1) inform you that we will not comply with the request and describe the basis for the denial, including any applicable statutory and regulatory exceptions; (2) delete the PI that is not subject to the exception; and (3) not use the PI retained for any other purpose than provided for by the applicable exception(s).

Utah residents have 30 days to appeal the denial. You may appeal by sending an email to privacy@pilotflyingj.com with the subject line stating “Utah Denial Appeal.” You must also include the case number assigned to your original request. Pilot will have 45 days to respond, notifying you of the decision and the reason for the decision.

Right to Opt Out of Targeted Advertising

To the extent we use their personal information to engage in targeted advertising, you have the right to ask us to stop processing their personal information for such purposes.

Instructions for Opting Out of Targeted Advertising

PTC provides these options to submit your Request:

• Online using the “Do Not Sell or Share My Personal Information” link at the bottom of any page of www.pilotflyingj.com, or
• Submitting a “Do Not Sell or Share” request will include a request to opt out of targeted advertising.
• Accessing the online portal directly at privacy.pilotflyingj.com
• Calling our toll-free number:
• 1-888-496-7108, for United States residents

Additionally, please review your browser’s privacy settings and select your desired level of privacy. You can also make Your Privacy Choices selections by interacting with the Privacy Banner when you visit www.pilotflyingj.com on your first visit or clicking the cookie icon if a returning site visitor and selecting what you wish to allow.

PTC recognizes the Global Privacy Control signal and does so at the browser level. This means that if the signal is sent through that browser, we will recognize it for that browser only, and only with respect to the identifiers for that browser. Please note that this does not apply to personal information we may collect offline or that we may associate only with your name or email address. If you would like more information about opt-out preference signals, including how to use them, the Global Privacy Control website has such information (https://globalprivacycontrol.org/).

Right to Opt Out Sale

While the UTCPA provides the right to opt out of the sale of personal information, we do not sell personal information consistent with the definition of “sale” under Utah law.

Notice to Virginia Residents

Access Requests

As noted above, you may ask us to confirm whether we process your personal information, and if so, that we disclose to you the specific data elements that we do process.

Right to Correct

You have the right to ask that we correct inaccuracies in your personal information, taking into account the nature of personal data and purposes of processing such information.

Portable Copy Requests

As a resident of Virginia, in addition to the individual rights mentioned in this Privacy Notice, you also have the right to request a portable copy of your Personal Information.

Instructions for Submitting Portable Copy Requests

PTC provides these options to submit Portable Copy Requests. Individuals may submit their Portable Copy Request by:

• Accessing our online portal: privacy.pilotflyingj.com
• Calling our toll-free number:
• 1-888-496-7108, for United States residents

Process to Verify Portable Copy Requests

To verify the identity of the individual who has made a Portable Copy request, PTC may require individuals to submit additional information. PTC may ask individuals to provide: first name, last name, date of birth, address, phone number, and email address. After providing the information necessary to complete the request, you will be verified with a third-party identity verification service. Once this request has been verified, the Privacy Office will begin to process your request.

Deletion Requests

As a resident of Virginia, in addition to the individual rights mentioned in this Privacy Notice, you also have the right to request the deletion of your Personal Information.

The Right to the Deletion of Personal Information

You have the right to request that PTC delete any of your PI that we collected from you and retained, subject to certain exceptions. We respect your right to request the deletion of your PI and would like to inform you of what happens if we are able to honor your request. If you choose to delete your PI, this will result in us deleting your PI from the associated loyalty account. As a result of the deletion of your PI, you will:

1. Forfeit your points and forfeit the ability to earn new points;
2. Forfeit your credits and the ability to earn new credits, including, but not limited to: parking, showers, Wi-Fi, and coffee;
3. Forfeit the ability to log in to the Pilot Flying J mobile app and all associated non-guest mode features (i.e., mobile fueling, mobile shower reservations, myOffers program - including saving and redeeming offers);
4. Forfeit the ability to log into PTC WiFi;
5. Forfeit the ability to reserve a parking space online;
6. Forfeit the ability to get a receipt at the kiosk after 24 hours or at a different store;
7. Forfeit the ability to reserve a shower at the kiosk or in the Pilot Flying J mobile app;
8. Forfeit the ability to access the loyalty portal and perform functions within the loyalty portal, including, but not limited to: saving offers and checking point balances;
9. Forfeit the ability to reserve or print a slip for a Prime Parking space at the kiosk;
10. Forfeit the right to participate in some loyalty-based sweepstakes; and
11. Forfeit all rewards, perks and discounts tied to loyalty, including, but not limited to loyalty-based fuel discounts.

After a request is completed, it is your responsibility to remove the Pilot Flying J Application from your devices, as information may still be gathered by Pilot Travel Centers LLC if it remains installed.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

• Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law;
• Engaage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent;
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us;
• Comply with a legal obligation; and/or
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Instructions for Submitting Deletion Requests

PTC provides these options to submit Deletion Requests. Individuals may submit their Deletion Request by:

• Accessing our online portal: privacy.pilotflyingj.com
• Calling our toll-free number:
  • 1-888-496-7108, for United States residents

Process to Verify Deletion Requests

To verify the identity of the individual who has made a Deletion request, PTC may require individuals to submit additional information. PTC may ask individuals to provide: first name, last name, date of birth, address, phone number, and email address. After providing the information necessary to complete the request, you will be verified with a third-party identity verification service. Once this request has been verified, the Privacy Office will begin to process your request.

Denial of Deletion Requests

If we deny your request, we will (1) inform you that we will not comply with the request and describe the basis for the denial, including any applicable statutory and regulatory exceptions; (2) delete the PI that is not subject to the exception; and (3) not use the PI retained for any other purpose than provided for by the applicable exception(s).

Right to Opt Out of Targeted Advertising

To the extent we use your personal information to engage in targeted advertising, you have the right to ask us to stop processing your personal information for such purposes. To opt out of targeted advertising, follow the steps below.

Instructions for Submitting Targeted Advertising Opt Out Requests

PTC provides two ways to submit a Targeted Advertising Opt Out Request. Individuals may submit their Request by:

• Choosing the “Do Not Sell or Share” option
  • Using the link at the bottom of any page of www.pilotflyingj.com, or
  • Accessing our online portal: privacy.pilotflyingj.com

  NOTE: Submitting a “Do Not Sell or Share” request will include a request to opt out of targeted advertising.

• Calling our toll-free number:
  • 1-888-496-7108, for United States residents

Similarly, if you wish to opt out of targeted advertising on www.pilotflyingj.com, please review your browser’s privacy settings. You can also make Your Privacy Choices selections by interacting with the Privacy Banner when you visit our website and selecting what you wish to allow. Additionally, recognize the Global Privacy Control signal and do so at the browser level and it does not apply to personal information we may collect offline or that we may associate only with your name or email address. This means that if the signal is sent through a specific browser, we will recognize it for that browser only, and only with respect to the identifiers for that browser. If you would like more information about opt-out preference signals, including how to use them, the Global Privacy Control website has such information (https://globalprivacycontrol.org/).

Right to Opt Out Sale

While Virginia law provides the right to opt out of the sale of personal information, we do not sell personal information consistent with the definition of “sale” under Virginia law.

Notice to Canadian Residents – Amendment and Withdrawal of Consent Requests

As a resident of Canada, in addition to the Access and Do Not Sell or Share My Personal Information rights mentioned in this Privacy Notice, you also have the right to request the amendment of your PI, if you believe it is inaccurate, and the right to withdraw consent for the collection, use, and disclosure of your PI.

The Right to Amendment of Personal Information

You have the right to request that PTC amend any of your PI that you believe to be inaccurate, incomplete, or not up-to-date.

PTC will take reasonable steps to correct the information so that it is accurate, complete, and up-to-date. This may include transmitting the amended information to third parties who have access to the information in question.

Instructions for Submitting Amendment Requests

PTC provides these options to submit Amendment Requests. Individuals may submit their Amendment Request by:

• Updating your information in the myRewards® Loyalty Portal by clicking here, or in the Air Miles Portal by clicking here.
• Calling our Guest Services Team: 1-877-866-7378.

The Right to Withdraw Consent for the Collection, Use, or Disclosure of Personal Information

You have the right to withdraw consent, at any time, for the collection, use, or disclosure of Personal Information. We respect your right to withdraw consent and would like to inform you of what happens if we are able to honor your request. If you choose to withdraw consent, this will result in deleting information from associated accounts, including loyalty accounts. As a result, you will:

1. Forfeit your points and forfeit the ability to earn new points;
2. Forfeit your credits and the ability to earn new credits, including, but not limited to: parking, showers, Wi-Fi, and coffee;
3. Forfeit the ability to log in to the Pilot Flying J mobile app and all associated non-guest mode features (i.e., mobile fueling, mobile shower reservations, myOffers program - including saving and redeeming offers);
4. Forfeit the ability to log into PTC WiFi;
5. Forfeit the ability to reserve a parking space online;
6. Forfeit the ability to get a receipt at the kiosk after 24 hours or at a different store;
7. Forfeit the ability to reserve a shower at the kiosk or in the Pilot Flying J mobile app;
8. Forfeit the ability to access the loyalty portal and perform functions within the loyalty portal, including, but not limited to: saving offers and checking point balances;
9. Forfeit the ability to reserve or print a slip for a Prime Parking space at the kiosk;
10. Forfeit the right to participate in some loyalty-based sweepstakes; and
11. Forfeit all rewards, perks and discounts tied to loyalty, including, but not limited to loyalty-based fuel discounts.

After a request is completed, it is your responsibility to remove the Pilot Flying J Application from your devices, as information may still be gathered by Pilot Travel Centers LLC if it remains installed.

Instructions for Submitting Withdrawal of Consent Requests

Individuals may submit their Request by:

• Accessing our online portal: privacy.pilotflyingj.com
• Calling our toll-free number: 1-855-701-0605

Process to Verify Withdrawal of Consent Requests

To verify the identity of the individual who has made a Withdrawal of Consent request, PTC may require individuals to submit additional information. PTC may ask individuals to provide: first name, last name, date of birth, address, phone number, and email address. After providing the information necessary to complete the request, you will be verified with a third-party identity verification service. Once this request has been verified, the Privacy Office will begin to process your request.

Contact Us for More Information

Pilot Travel Centers LLC is the controller. If you have questions or concerns about our Privacy Notice and privacy practices, please contact our Head of Privacy at privacy@pilotflyingj.com, via telephone at 1-877-866-7378, or at the address provided below. If we make a material change, we will notify myRewards Plus members by email at the email addressed used when you joined. If you are not a myRewards Plus member or did not sign up using an email, we will notify you by a notice on our website.

Pilot Flying J
Attention: Head of Privacy
5508 Lonas Dr.
Knoxville, TN 37909