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Privacy Notice
Pilot Travel Centers LLC Privacy Notice
Effective Date: This Notice was last updated June 30, 2023.
Pilot Travel Centers LLC and its owned and operated subsidiaries and affiilates (“PTC” or “us”, “we”, “our”) has developed this Privacy Notice to explain how we may collect, retain, use, process, share and transfer your personal data when you entrust us with it, whether that’s during interactions with our websites or mobile apps, the use of any of our services, or when you visit any of our locations. This Privacy Notice is designed to help you obtain information about our privacy practices and to help you understand your privacy choices.
We are committed to keeping privacy design and principles at the core of our business. Our commitment applies to everyone who has a relationship with us - including our team members, guests, customers, partners, and website visitors. We are committed to providing you with the best overall experience in all of our products and services. We strive to deliver the right balance of protecting your privacy and leveraging your data and preferences to enhance your experience. For the avoidance of doubt, this Privacy Notice applies to all your interactions as a consumer (guest or customer) with PTC, both on and off-line, whether you access our webpage, use our mobile application, interact with our Electronic Platform (as defined in our Terms and Conditions), participate in the Loyalty Program, or visit our travel centers, service centers, or other locations.
For purposes of this Privacy Notice, “Personal Information” or “PI” is any information that identifies, relates to, describes, or is capable of being associated with, or could be reasonably linked to a consumer or household. “Sensitive personal data” has various definitions across state laws but essentially it is personal data of which the sensitivity level has been assessed and classified, indicating potentially more severe impact on an individual when confidentiality of such data is breached. From time to time, PTC will review and update this Privacy Notice to reflect changes in our business practices and/or Personal Information collection practices. We reserve the right to amend this Privacy Notice at any time, for any reason by posting the updated Privacy Notice, along with the revision date, on the Electronic Platform. It is strongly recommended that you periodically check this page to ensure you are viewing the most current version of the Privacy Notice. Your continued interactions with us constitute a continuing acceptance of this Privacy Notice as it may be revised from time to time. Any changes become effective when posted.
BY SUBMITTING PERSONAL INFORMATION TO PTC, VIA ANY SUBMISSION CHANNEL, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE 16 YEARS OF AGE OR OLDER AND YOU ACCEPT AND CONSENT TO THE PRACTICES AND USES DESCRIBED IN THIS PRIVACY NOTICE.
TO ENROLL IN OUR LOYALTY PROGRAM YOU MUST BE AT LEAST 18 YEARS OF AGE.
THE PROVISIONS OF THIS PRIVACY NOTICE DO NOT ESTABLISH CONTRACTUAL RIGHTS OR OBLIGATIONS, IN WHOLE OR IN PART, BETWEEN PILOT TRAVEL CENTERS LLC, ITS PARENT COMPANY, AND ANY OF ITS OWNED AND/OR OPERATED SUBSIDIARIES OR AFFILIATES AND YOU.
You may request an accessible version of this Privacy Notice by contacting us via the methods identified in the “Contact Us” section of this Privacy Notice.
Additional disclosures for specific states can be found at the end of this Notice.
Personal Information Collection, Use, and Sharing
The table below details the categories of Personal Information we collect, as well as the business purposes for collecting it and the types of third parties with whom we share it.
Personal Identifiers
1. Personal Information such as name, date of birth, address, phone number, email address, etc.;
| Business Purpose for Personal Information collected and/or disclosed to Third Party Service Providers | Third Parties to Whom We Sell/Share Personal Information |
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2. Sensitive Personal Information such as social security number, state identification number, account log-in, financial account, debit/credit card number security code, password/credentials, precise geolocation
| Business Purpose for Personal Information collected and/or disclosed to Third Party Service Providers | Third Parties to Whom We Sell/Share Personal Information |
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3. Account Information including your loyalty program membership information, household’s unique ID numbers (including username, Loyalty ID, and Alternate IDs), security questions; purchase information, coupons and savings information, fuel points, address information, preferred store, email and text communication preferences including your communication preferences relating to orders, marketing, app engagement and other activities; your advertising preferences
| Business Purpose for Personal Information collected and/or disclosed to Third Party Service Providers | Third Parties to Whom We Sell/Share Personal Information |
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4. Financial Information such as direct billing, credit card/debit card number, bank routing and account numbers, credit history, etc.;
| Business Purpose for Personal Information collected and/or disclosed to Third Party Service Providers | Third Parties to Whom We Sell/Share Personal Information |
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5. Social Media Information such as social media handles, aliases, usernames, etc.;
| Business Purpose for Personal Information collected and/or disclosed to Third Party Service Providers | Third Parties to Whom We Sell/Share Personal Information |
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6. Unique Device Identifiers such as: electronic device model, browser type, MAC address, IP address, etc.;
| Business Purpose for Personal Information collected and/or disclosed to Third Party Service Providers | Third Parties to Whom We Sell/Share Personal Information |
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Protected Classifications
1. Health Information such as insurance policy information, health conditions, medical records, death certificates, etc.;
| Business Purpose for Personal Information collected and/or disclosed to Third Party Service Providers | Third Parties to Whom We Sell/Share Personal Information |
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2. Sensory Information such as voice recordings for guest service inquiries and video/ photographic images that may be captured in public areas for security reasons, or otherwise;
| Business Purpose for Personal Information collected and/or disclosed to Third Party Service Providers | Third Parties to Whom We Sell/Share Personal Information |
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3. Demographic Information such as age, marital status, military/veteran status, language preferences, gender, ethnicity, etc.;
| Business Purpose for Personal Information collected and/or disclosed to Third Party Service Providers | Third Parties to Whom We Sell/Share Personal Information |
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Commercial
Transaction Information such as transactions completed at PTC locations and travel centers including, but not limited to: fuel purchases, Western Union money transfers, retail purchases, reserved parking purchases, shower reservations, repair services, replacement parts, gift card balances, etc.;
| Business Purpose for Personal Information collected and/or disclosed to Third Party Service Providers | Third Parties to Whom We Sell/Share Personal Information |
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Internet/Electronic
1. Digital Information such as browsing history and geolocation information; website and app usage information
| Business Purpose for Personal Information collected and/or disclosed to Third Party Service Providers | Third Parties to Whom We Sell/Share Personal Information |
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2. Cookies and Similar Technologies Data as described in the "Cookies" section of this Notice.
| Business Purpose for Personal Information collected and/or disclosed to Third Party Service Providers | Third Parties to Whom We Sell/Share Personal Information |
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Geolocation
1. Location Data collected while using our platforms or services, or shared with us by third parties.
| Business Purpose for Personal Information collected and/or disclosed to Third Party Service Providers | Third Parties to Whom We Sell/Share Personal Information |
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Inferences
1. Inferences such as preferences, characteristics, behaviors, etc.;
| Business Purpose for Personal Information collected and/or disclosed to Third Party Service Providers | Third Parties to Whom We Sell/Share Personal Information |
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2. Sensitive data inferences (Colorado)
| Business Purpose for Personal Information collected and/or disclosed to Third Party Service Providers | Third Parties to Whom We Sell/Share Personal Information |
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Other
1. Content and information you voluntarily share
| Business Purpose for Personal Information collected and/or disclosed to Third Party Service Providers | Third Parties to Whom We Sell/Share Personal Information |
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2. General information collected from other sources
| Business Purpose for Personal Information collected and/or disclosed to Third Party Service Providers | Third Parties to Whom We Sell/Share Personal Information |
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How We Collect Personal Information
PTC utilizes various technical and non-technical sources to collect your PI. Collection of your PI may occur in the following situations, without limitation:
- You complete transactions at PTC owned or operated travel centers, and other facilities;
- You visit our corporate office, travel centers, or other businesses;
- You use one of our services (e.g., Truck Care, Shower Reservations, etc.);
- You interact with us through our Electronic Platform (e.g., Pilot Flying J mobile app, website, email, or social media, etc.);
- You communicate with us by USPS mail;
- You enroll and participate in any of our loyalty programs including, but not limited to: myReward Plus ™, Pilot Flying J Good Sam RV Plus Card Program, etc.;
- You enter a PTC contest or sweepstake;
- You use our in-store guest Wi-Fi service;
- You use location-based features via computer, mobile device, or while using the Pilot Flying J mobile application;
- You use the Pilot Flying J mobile application to create and/or update a user profile;
- You use the wallet feature in the Pilot Flying J mobile application;
- You contact guest services;
- You submit a risk claim; and/or
- You otherwise voluntarily provide us or any third parties, on our behalf, with information (e.g. surveys).
In addition to collecting PI directly from you, we may also collect your PI from these categories of sources:
- From our affiliates and service providers;
- From third-party verification services;
- From on-premise surveillance systems;
- From third-parties with whom coordination is required to complete a transaction, such as providing billing information to credit card issuers;
- From law enforcement or regulators for safety and security purposes;
- From financial institutions and credit bureaus to complete a transaction, such as providing billing information to credit card issuers; and/or
- Through the use of technology (e.g. your IP address, interest-based advertising, cookies, web beacons, pixel tags, and geolocation services).
Why We Collect And How We Use Personal Information
PTC may collect and use your PI to fulfill the following specific business and commercial purposes including, but not limited to:
- Accounting and Billing Purposes: To manage accounts for goods and services procured;
- Administrative Purposes: To service and maintain your loyalty account(s);
- Advertising Purposes: To provide promotional offers and content based on the consumer's specific interest;
- Analytical Purposes: To evaluate in-store, website, and mobile application usage, traffic, and purchasing patterns and determine the effectiveness of advertising and marketing campaigns;
- Audits and Controls Testing Purposes: To evaluate internal controls and conduct audits for compliance (including those conducted by PTC's internal and external audit service providers);
- Communication Purposes: To communicate with you via SMS, push notification, inbox messaging, email, telephone, or USPS mail for business or customer service reasons and/or to review and respond to customer service inquiries;
- Consumer Experience Purposes: Toprovide offers and/or services (including, but not limited to, loyalty programs) specifically tailored to your interests in accordance with applicable laws, such as surveys;
- Development Purposes: To develop new goods and services or to enhance, or to improve existing services;
- Electronic Platform Maintenance: To identify and address issues that impair existing website and mobile application functionality and improve the consumer experience;
- Financial Purposes: To process payments for products and services, process refunds, determine credit worthiness, and report to credit bureaus;
- Identity Verification Purposes: To identify and authenticate you when you exercise your individual rights or to provide loyalty account information;
- Legal, Regulatory, or Insurance Purposes: To comply with applicable law, legal proceedings and respond to requests from legal authorities, enforce law requirements, and investigate injury claims;
- Marketing Purposes: To offer additional products and services to you, or to provide entry into sweepstakes and contests;
- Other Business Purposes: To provide products or services or information you requested, to communicate with you for business or customer service reasons, or any other legitimate reason such as changes to our policies or in response to an inquiry;
- Research Purposes: To engage in consumer research and analytics for generating insights on browsing and buying activities on PilotFlyingJ.com and any other active domains that adhere to all other applicable ethics and privacy laws, if the consumer has provided informed consent; and/or
- Security Management: To detect security incidents, protect against and investigate malicious, deceptive, fraudulent, or illegal activity or prosecute individuals responsible for that activity, and to secure PTC’s premises, assets, and information for the purposes of fraud or crime prevention, suppression or detection
PTC may share the data in the categories of PI listed above with third parties1 to perform, for instance, services to support our business operations, provide services to our guests, and comply with any applicable laws or regulations. We request that Third-Party Service Providers2 implement commercially reasonable and appropriate safeguards and protections to prevent the unauthorized access, disclosure, and modification of your PI.
PTC reserves the right to share any and all PI:
- with a subsequent owner, co-owner, or operator of our physical and/or digital assets; or
- in connection with a corporate merger, consolidation, or restructuring, the sale of substantially all of our stock and/or assets, or other corporate change, including, without limitation, during the course of any due diligence process or bankruptcy.
1Mobile information will not be shared with third parties without your consent.
2Third-Party Service Providers means a sole proprietorship, partnership, limited liability company, corporation, association, or other legal entity that processes information on behalf of a business and to which the business discloses a consumer’s personal information for a business purpose pursuant to a written contract, provided that the contract prohibits the entity receiving the information from retaining, using, or disclosing the personal information for any purpose other than for the specific purpose of performing the services specified in the contract for the business.
Categories of third parties that we may share with:
- AdTech and Analytics - We may share limited personal information (such as a unique identification number and online and technical information) with ad tech companies and other online providers of services. When we share your information in this context, we follow applicable legal requirements, which may require that we provide opt-out rights or other individual rights.
- Corporate - We may disclose personal information, as part of any actual or contemplated merger, sale, transfer of assets, acquisition, bankruptcy, or similar event, including related to due diligence conducted prior to such event, where permitted by law.
- Business Partners - Where we have the legal right, we may share or otherwise make your information available to business partners or other third parties for a business purpose that we have approved. When we disclose information in this context, we make sure that we comply with applicable legal requirements, which may include providing opt-out or other rights with respect to the shared data. We require that the recipients of this data protect such data, obey use restrictions, and comply with all applicable laws.
- Legal / Government - We may share your personal information where we believe the disclosure is required by law, or otherwise necessary to comply with the law, regulatory requirements, requests from public authorities, or to enforce our agreements or policies, to protect the rights and property of our customers, the company, our partners or the public (including for fraud prevention purposes and to prevent, investigate and prosecute criminal activities).
- Service Providers - We may share your information with vendors, service providers, and our affiliated companies that we engage to provide services to us on our behalf, such as support for the internal operations of our websites and mobile applications (including payment processors and third parties we use to process orders on our behalf), electronic mail, mobile messages, product and service delivery, conducting analysis to improve our products, services, websites and store experiences, research, digital marketing, fulfilling orders you place, managing payments and answering your questions. Service providers only use the information they receive from us for the purposes we hired them for. We don’t allow them to retain, use, disclose or otherwise handle the personal information for their own purposes.
- Safety / Physical Security – We may disclose, where permitted by law, your personal information to our affiliates and other persons and entities for the purpose of protecting the rights, safety, security, and property of our customers, team members, and the public. We may also disclose this information to protect and enforce our rights – including for fraud prevention purposes and to prevent, investigate and prosecute criminal activities – and to assist others to do the same.
- Other - We may also disclose information about you, including personal information to other third parties, where we have provided specific notice to you or asked for your consent, as required by law.
Notwithstanding anything else in this notice, we may share data that has been aggregated or deidentified in such a manner that it is no longer considered personal information for any purpose. When we share aggregated or deidentified data, we require recipients to refrain from reidentifying the data and to pass this obligation on to downstream recipients. We may also disclose information aobut you, including personal information, wher you have been provided notice and/or asked for consent as required by law.
How Long Do We Store And Use Your Personal Information?
We retain information for different periods of time depending on the purposes for which we collect and use it, as described in this Privacy Notice. We will delete or de-identify information when it is no longer needed to fulfill these purposes unless a longer retention period is required to comply with applicable laws. There may be technical or other operational reasons where we are unable to fully delete or de-identify your information. Where this is the case, we will continue to store it securely according to our internal data policies and take reasonable measures to prevent further processing your information. We are required by privacy laws to maintain records of individual rights requests and how we responded to such requests for at least 24 months. We only use information obtained from any individual rights requests for recordkeeping purposes.
Safeguarding Collected Information (Keeping Information Safe)
It is the goal of PTC to protect your privacy and safeguard your PI during all business and consumer transactions and interactions.
To protect the PI collected or transmitted, PTC has physical, technical, and procedural safeguards in place. These safeguards are based on industry best practices and standards, and the requirements of applicable legislation.
Please note, however, that while PTC attempts to safeguard your PI, no method of transmitting or storing electronic information is ever completely secure, and thus we make no warranty, express, implied, or otherwise, that your information will never be accessed, used, or released in a manner that is inconsistent with this Privacy Notice. IN NO EVENT SHALL WE BE LIABLE FOR ANY DAMAGES (WHETHER CONSEQUENTIAL, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL, OR OTHERWISE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, A THIRD PARTY'S UNAUTHORIZED ACCESS TO YOUR INFORMATION, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, STRICT LIABILITY, TORT, OR OTHER THEORIES OF LIABILITY, AND ALSO REGARDLESS OF WHETHER WE ARE GIVEN ACTUAL OR CONSTRUCTIVE NOTICE THAT DAMAGES WERE POSSIBLE, EXCEPT AS PROVIDED UNDER APPLICABLE LAWS.
We also use reasonable security measures when verifying a consumer privacy request and/or transmitting PI to a consumer in response to a consumer privacy request.
If a data breach compromises your PI, we will notify you and any applicable regulator when we are required to do so by applicable law.
Personal Information Collection for Consumers Under 16
PTC does not willingly collect or sell the PI of consumers less than 16 years of age. If we confirm that Personal Information has been collected from a consumer under the age of 16, we will delete these records in accordance with applicable laws. If you believe that PTC has collected information of a consumer less than 16 years of age, please contact our Privacy Office at privacy.pilotflyingj.com.
Third-Party Sites
This Privacy Notice is applicable only to the website on which it is posted, and it does not apply to any third-party websites.
The website may contain links to, and media and other content from, third-party websites. These links are to external websites and third parties with which we may have no relationship. Because of the dynamic media capabilities of our website, it may not be clear to you which links are to our website and which are to external, third-party websites. If you click on an embedded third-party link, you will be redirected away from our website to the external third-party website. You can check the URL to confirm that you have left this website.
We cannot and do not (1) guarantee the adequacy of the privacy and security practices employed by or the content and media provided by any third parties or their websites, (2) control third parties’ independent collection or use or your PI, or (3) endorse any third-party information, products, services or websites that may be reached through embedded links on this website.
Any PI provided by you or automatically collected from you by a third party will be governed by that party’s privacy policy/notice and terms of use. If you are unsure whether a website is controlled, affiliated, or managed by us, you should review the Privacy Policy/Notice and practices applicable to each linked website.
Email Opt-Out
If you no longer wish to receive communications from us via email, you may opt-out by clicking the “unsubscribe” link available at the bottom of our email communications.
Cookies and Online Tracking Technologies
PTC and some of our third-party business partners (such as advertising services and analytics providers) use cookies, beacons, pixels, and other tracking technologies when you visit any of our websites or use any of our Pilot Flying J mobile applications. These technologies help us to bring you a more cohesive and worthwhile experience.
Cookies
A cookie is a small file created by a web server that can be stored on your device (if you allow) for use either during a particular browsing session (a "session cookie") or a future session (a "persistent cookie"). Many browsers are designed to accept cookies by default; however, you can modify your browser settings either to notify you when you have received a cookie or to refuse to accept cookies. Please note that certain areas of our websites and applications may not function properly if you set your browser not to accept cookies.
Some examples of why we use cookies:
- To learn about how you interact with our websites
- To detect and prevent fraud
- To conduct analytics activities
- To improve our websites and services
- To facilitate Interest Based Advertising
Other Online Tracking Technologies
In many cases, the collection of your personal information using these online tracking technologies is controlled by PTC. However, in some cases the data collected through use of these cookies is controlled by our vendors or other third parties. When a third-party controls that collection, Pilot strives to provide you with links to those providers where you can submit privacy requests related to their services.
Examples of other online tracking technologies we may use:
Beacons/Pixels
These are embedded images or objects that are used on web pages or emails. They help companies to unobtrusively understand how visitors navigate website pages and can verify when specific content has been accessed. We may use web beacons or pixels to:
- Improve our websites and services
- Detect and prevent fraud
- Verify system and server integrity
- Better understand how many people visit our webpages or view specific content
Embedded Scripts
We may use embedded scripts that collect information about your interactions with our websites, mobile apps, and advertisements. These scripts are temporarily loaded into your web browser and are active only while you are connected to our website, mobile app, or advertisement.
Location Technology
We may use global positioning or other location identifying technologies to locate your device. This helps PTC ensure we are compliant with geographically significant regulations, as well as other consumer services like finding the next PTC location or booking driver services like showers and parking.
In-app Tracking
Mobile application tracking may include a variety of technologies like software development kit (SDK), device identifiers such as mobile ad IDs (MAID), or identifiers for advertisers (IDFA) that associates your user activity on a given app and helps us track activity across multiple apps and/or devices.
Device and Activity Monitoring
We may use technologies that monitor and record your interactions with our websites and mobile apps, such as your keystrokes and click-related activity. These technologies may also collect and analyze information from your device, such your operating system, plug-ins, and system fonts.
We may monitor devices and activity:
- To enhance and customize your experience
- To better respond to your inquiries and requests
- To detect and prevent fraud
- To detect cyber incidents and other malicious activity
- To verify systems and server availability and integrity
- To troubleshoot issues
- To improve our websites, mobile apps, and services
More information on controlling interest-based advertising on apps on your mobile device, visit http://www.aboutads.info/appchoices.
Third-party Analytics
PTC may use analytics providers - like Google Analytics, Adobe Analytics, or others - to obtain analytical information about our websites and applications. These providers may use cookies and other tracking technologies that help us analyze how our guests use or interact with our websites, services, advertisements, and mobile applications.
For more information about Google Analytics, please see the Google Analytics Terms of Use and the Google Analytics Privacy Policy.
In addition to other universal opt out mechanisms, you may exercise choices regarding the use of browser cookies from Google Analytics by downloading the Google Analytics Opt-out Browser Add-on.
Learn more about Adobe Analytics by visiting the Adobe Privacy Center.
You can also make choices about data collection for certain companies by visiting an industry consumer choice platform such as the NAI (https://optout.networkadvertising.org/) or DAA (https://optout.aboutads.info/). You may still receive ads after limiting processing of information for interest-based advertising, but those ads may be less relevant to your interests.
Do Not Track
Emerging tools and technology, such as Universal Opt Out Mechanisms (UOOM), provide users the ability to establish their tracking preferences and seamlessly communicate those preferences to any website they visit. As part of our commitment to protect and respect your privacy, we are working to consistently incorporate these tools into our digital assets. Currently, you can set your tracking preferences through the use of the cookie banner displayed when you visit our site, or by clicking the “Your Privacy Choices” link at the bottom of our site.
Rights And Choices About How We Use And Disclose Your Information
Understanding Your Individual Rights
PTC values our customers and appreciates the opportunity to serve you. In addition to wanting you to understand how we secure and process your data, we also want you to understand your rights regarding the PI that you have shared with us. There are numerous state laws that combine to specify the following rights:
- Right to Access - the right to know the PI we have collected about you
- Right to Delete - the right to delete the PI we have collected about you (restrictions apply)
- Right to Rectify - the right to correct/amend PI we have collected about you
- Right to Restrict - the right to limit the use or disclosure of certain categories of PI
- Right to Opt Out of Sale or Sharing - the right to opt-out of the sale or sharing of PI we have collected about you
- Right to Withdraw Consent - the right to withdraw your consent to the collection, use, or disclosure of your PI (dependent on your location)
If a request is submitted in a manner that is not one of the designated methods for submission, or if the request is deficient in some manner unrelated to our verification process, we will provide you with specific directions on how to submit the request or remedy any deficiencies with the request, as applicable.
If requests from a consumer are manifestly unfounded or excessive, in particular because of their repetitive character, we may either (1) charge a reasonable fee, or (2) refuse to act on the request and notify the consumer of the reason for refusing the request. If we charge a fee, the amount will be based upon the administrative costs of providing the information or communication or taking the action requested.
PTC will not discriminate against consumers for exercising any of the rights described herein. This includes denying goods or services, charging different prices, or providing a different level or quality of service. However, PTC can offer consumer’s different rates (or service) if that difference is reasonably related to the value of the consumer’s data.
Access Rights – Requests to Know
The Right to Access Personal Information Collected, Disclosed, or Sold
You have the right to request that PTC disclose the PI we collected about you. Upon the receipt of a verified request and in accordance with our data retention practice, we will provide the following:
- Categories of PI we collected about you;
- Categories of sources for the PI we collected about you;
- Our business or commercial purpose for collecting, disclosing, or selling that PI;
- Categories of third parties with whom we share that PI; and
- Specific pieces of PI we collected about you.
Please note that there may be instances where access to your PI may be restricted by law. If we are unable to verify your identity, we may request additional information for the express purpose of validating your identity. If we are prohibited from fulfilling your request for the disclosure of all or some of your PI, we will advise you of the specific reasons for restricting access, barring any legal or regulatory limitations.
We will not provide specific pieces of PI if the disclosure creates a substantial, articulable, and unreasonable risk to (1) the security of that PI, (2) the consumer’s account with us, or (3) the security of our systems or networks. We will not disclose Social Security numbers, drivers license numbers, other government-issued identification numbers, financial account numbers, health insurance numbers, medical identification numbers, account passwords, and security questions and answers.
Instructions for Submitting Access Requests
PTC provides three options to submit Access Requests. Individuals may submit their Access Request by:
- Accessing our online portal: privacy.pilotflyingj.com
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Calling one of our toll-free numbers:
- 1-888-496-7108, for United States residents
- 1-855-701-0605, for Canadian residents
Process to Verify Access Requests
To verify the identity of the individual who has made an Access request, PTC may require individuals to submit additional information. PTC may ask individuals to provide: first name, last name, date of birth, address, phone number, and email address. After providing the information necessary to complete the request, you will be verified with a third-party identity verification service. Once this request has been verified, the Privacy Office will begin to process your request.
Right to Amend/Correct
Right to correct/amend personal information we have collected about you
If you determine that any of the information we have about you is incorrect, you are able to update that information in multiple ways:
- Logging into your loyalty account through our myRewards Plus mobile app
- Visiting our Loyalty Portal at loyaltyportal.pilotflyingj.com
- Calling our Guest Services team at 1-877-866-7378
Do Not Sell or Share My Personal Information
Right to Opt-Out of the Sale or Sharing of Personal Information
We partner with other companies and businesses to deliver interest-based ads to you, which enable us to provide our Services and relevant offers to you.
In working with other companies and businesses, we may disclose personal information in a way that meets the criteria of “selling” or “sharing” personal information as defined under state privacy laws.
You can request to opt-out of this “sale or sharing” of your personal information by clicking on the “Do Not Sell or Share My Personal Information” link here or elsewhere on our platform, where you will find instructions on opting out of the use of your personal information for interest-based advertising.
Instructions for Submitting Do Not Sell or Share Requests
PTC provides multiple options for individuals to submit a Do Not Sell or Share Request:
- Accessing our online portal: privacy.pilotflyingj.com
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Calling one of our toll-free numbers:
- 1-888-496-7108, for United States residents
- 1-855-701-0605, for Canadian residents
- To control your cookie settings, click our "Your Privacy Choices" link in the footer of our website
Upon receiving a request to opt-out, we will act upon it as soon as feasibly possible and in accordance with any applicable law. We will notify all third parties to whom we have sold your PI, as required by law. We will notify you when this has been completed.
If we have a good-faith, reasonable, and documented belief that a request to opt-out is fraudulent, we may deny the request. In this scenario, we will inform the requesting party that we will not comply with the request and provide an explanation of why we believe the request is fraudulent.
Opting-In After Opting-Out of the Sale or Sharing of Personal Information
If you have previously opted-out of the sale or sharing of your PI and would like to opt-in, you can do the following:
- If you are a Loyalty member, you can change the setting in your Loyalty account, via the Loyalty Portal.
- If you are not a Loyalty member, you opt-in by registering for a Loyalty account.
We use a two-step opt-in process through which you must first clearly request to opt-in, and then separately confirm your choice to opt-in.
Authorized Agents
You may designate an Authorized Agent to make requests on your behalf. Under the California Consumer Privacy Act, an Authorized Agent is defined as “a natural person or a business entity registered with the Secretary of State that a consumer has authorized to act on their behalf.” We may deny a request from an Authorized Agent that does not submit proof that they have been authorized by the consumer to act on their behalf.
If acting as an Authorized Agent on behalf of a consumer, please contact our Privacy Office at privacy@pilotflyingj.com.
Notice to California Residents
Access Requests
Under the California Consumer Privacy Act, PTC is required to respond to no more than two access requests in a rolling 12 month period.
Deletion Requests
As a resident of California, in addition to the individual rights mentioned in this Privacy Notice, you also have the right to request the deletion of your Personal Information.
You have the right to request that PTC delete any of your PI that we collected from you and retained, subject to certain exceptions. We respect your right to request the deletion of your PI and would like to inform you of what happens if we are able to honor your request. If you choose to delete your PI, this will result in us deleting your PI from the associated loyalty account. As a result of the deletion of your PI, you will:
- Forfeit your points and forfeit the ability to earn new points;
- Forfeit your credits and the ability to earn new credits, including, but not limited to: parking, showers, Wi-Fi, and coffee;
- Forfeit the ability to log in to the Pilot Flying J mobile app and all associated non-guest mode features (i.e., mobile fueling, mobile shower reservations, myOffers program - including saving and redeeming offers);
- Forfeit the ability to log into PTC WiFi;
- Forfeit the ability to reserve a parking space online;
- Forfeit the ability to get a receipt at the kiosk after 24 hours or at a different store;
- Forfeit the ability to reserve a shower at the kiosk or in the Pilot Flying J mobile app;
- Forfeit the ability to access the loyalty portal and perform functions within the loyalty portal, including, but not limited to: saving offers and checking point balances;
- Forfeit the ability to reserve or print a slip for a Prime Parking space at the kiosk;
- Forfeit the right to participate in some loyalty-based sweepstakes; and
- Forfeit all rewards, perks and discounts tied to loyalty, including, but not limited to loyalty-based fuel discounts.
After a request is completed, it is your responsibility to remove the Pilot Flying J Application from your devices, as information may still be gathered by Pilot Travel Centers LLC if it remains installed.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
- Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;/li>
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
- Debug to identify and repair errors that impair existing intended functionality;
- Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law;
- Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.);
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent;
- Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us;
- Comply with a legal obligation; and/or
- Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
Instructions for Submitting Deletion Requests
PTC provides two options to submit Deletion Requests. Individuals may submit their Deletion Request by:
- Accessing our online portal: privacy.pilotflyingj.com
-
Calling one of our toll-free numbers:
- 1-888-496-7108, for United States residents
Process to Verify Deletion Requests
To verify the identity of the individual who has made a Deletion request, PTC may require individuals to submit additional information. PTC may ask individuals to provide: first name, last name, date of birth, address, phone number, and email address. After providing the information necessary to complete the request, you will be verified with a third-party identity verification service. Once this request has been verified, the Privacy Office will begin to process your request.
Denial of Deletion Requests
If we deny your request, we will (1) inform you that we will not comply with the request and describe the basis for the denial, including any applicable statutory and regulatory exceptions; (2) delete the PI that is not subject to the exception; and (3) not use the PI retained for any other purpose than provided for by the applicable exception(s).
Authorized Agents
You may designate an Authorized Agent to make requests on your behalf. Under the California Consumer Privacy Act, an Authorized Agent is defined as “a natural person or a business entity registered with the Secretary of State that a consumer has authorized to act on their behalf”. We may deny a request from an Authorized Agent that does not submit proof that they have been authorized by the consumer to act on their behalf.
If acting as an Authorized Agent on behalf of a consumer, please contact our Privacy Office at privacy@pilotflyingj.com.
Notice of Financial Incentive
PTC provides many special offers and discounts to loyalty members throughout the year. By providing your contact information and enrolling in our loyalty program, you join the many consumers who enjoy discounts and savings. You can review additional Terms and Conditions here. Consumers enrolling in the loyalty program initially provide the following category of PI: Personal Identifiers.
Participation in our loyalty programs is voluntary. By signing up, you affirm that you are over the age of 16 and consent to the collection, use, sale, sharing, and retention of your personal information in connection with the program. Why we collect, how we collect, how we disclose, and how we protect your personal information are further described in our privacy notice. Our loyalty programs are valuable to us as they help us to understand what matters to you, our customer. In determining the value of your information to us, we consider the profit generated from our product and service offerings that use personal information, which is reasonably related to the value provided to you, the consumer, through personalized coupons, promotions, and other discounts or offers. As part of our loyalty programs, the Pilot customers who engage the most save nearly $200 per year on average.
The more engaged individuals are with the loyalty program, the more discounts and savings they will receive. Click here for more information about our Loyalty Program.
Precise Geolocation Opt-Out
If you wish to opt-out of precise geolocation for the purpose of locating nearby travel centers and corresponding fuel pricing online or through the myRewards mobile app, you must do so by disabling precise geolocation in your device settings.
This notice does not apply to employment related personal information collected from California-based employees, job applicants, contractors, or similar individuals but does apply to personal information collected in the context of business-to-business (B2B) transactions.
Notice to Virginia Residents
Access Requests
You may ask us to confirm whether we process your personal information, and if so, that we disclose to you the specific data elements that we do process.
Deletion Requests
As a resident of Virginia, in addition to the individual rights mentioned in this Privacy Notice, you also have the right to request the deletion of your Personal Information.
The Right to the Deletion of Personal Information
You have the right to request that PTC delete any of your PI that we collected from you and retained, subject to certain exceptions. We respect your right to request the deletion of your PI and would like to inform you of what happens if we are able to honor your request. If you choose to delete your PI, this will result in us deleting your PI from the associated loyalty account. As a result of the deletion of your PI, you will:
- Forfeit your points and forfeit the ability to earn new points;
- Forfeit your credits and the ability to earn new credits, including, but not limited to: parking, showers, Wi-Fi, and coffee;
- Forfeit the ability to log in to the Pilot Flying J mobile app and all associated non-guest mode features (i.e., mobile fueling, mobile shower reservations, myOffers program - including saving and redeeming offers);
- Forfeit the ability to log into PTC WiFi;
- Forfeit the ability to reserve a parking space online;
- Forfeit the ability to get a receipt at the kiosk after 24 hours or at a different store;
- Forfeit the ability to reserve a shower at the kiosk or in the Pilot Flying J mobile app;
- Forfeit the ability to access the loyalty portal and perform functions within the loyalty portal, including, but not limited to: saving offers and checking point balances;
- Forfeit the ability to reserve or print a slip for a Prime Parking space at the kiosk;
- Forfeit the right to participate in some loyalty-based sweepstakes; and
- Forfeit all rewards, perks and discounts tied to loyalty, including, but not limited to loyalty-based fuel discounts.
After a request is completed, it is your responsibility to remove the Pilot Flying J Application from your devices, as information may still be gathered by Pilot Travel Centers LLC if it remains installed.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
- Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
- Debug to identify and repair errors that impair existing intended functionality;
- Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law;
- Engaage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent;
- Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us;
- Comply with a legal obligation; and/or
- Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
Instructions for Submitting Deletion Requests
PTC provides two options to submit Deletion Requests. Individuals may submit their Deletion Request by:
- Accessing our online portal: privacy.pilotflyingj.com
-
Calling our toll-free number:
- 1-888-496-7108, for United States residents
Process to Verify Deletion Requests
To verify the identity of the individual who has made a Deletion request, PTC may require individuals to submit additional information. PTC may ask individuals to provide: first name, last name, date of birth, address, phone number, and email address. After providing the information necessary to complete the request, you will be verified with a third-party identity verification service. Once this request has been verified, the Privacy Office will begin to process your request.
Denial of Deletion Requests
If we deny your request, we will (1) inform you that we will not comply with the request and describe the basis for the denial, including any applicable statutory and regulatory exceptions; (2) delete the PI that is not subject to the exception; and (3) not use the PI retained for any other purpose than provided for by the applicable exception(s).
Notice to Colorado Residents
Access Requests
You may ask us to confirm whether we process your personal information, and if so, that we disclose to you the specific data elements that we do process.
Deletion Requests
As a resident of Colorado, in addition to the individual rights mentioned in this Privacy Notice, you also have the right to request the deletion of your Personal Information.
The Right to the Deletion of Personal Information
You have the right to request that PTC delete any of your PI that we collected from you and retained, subject to certain exceptions. We respect your right to request the deletion of your PI and would like to inform you of what happens if we are able to honor your request. If you choose to delete your PI, this will result in us deleting your PI from the associated loyalty account. As a result of the deletion of your PI, you will:
- Forfeit your points and forfeit the ability to earn new points;
- Forfeit your credits and the ability to earn new credits, including, but not limited to: parking, showers, Wi-Fi, and coffee;
- Forfeit the ability to log in to the Pilot Flying J mobile app and all associated non-guest mode features (i.e., mobile fueling, mobile shower reservations, myOffers program - including saving and redeeming offers);
- Forfeit the ability to log into PTC WiFi;
- Forfeit the ability to reserve a parking space online;
- Forfeit the ability to get a receipt at the kiosk after 24 hours or at a different store;
- Forfeit the ability to reserve a shower at the kiosk or in the Pilot Flying J mobile app;
- Forfeit the ability to access the loyalty portal and perform functions within the loyalty portal, including, but not limited to: saving offers and checking point balances;
- Forfeit the ability to reserve or print a slip for a Prime Parking space at the kiosk;
- Forfeit the right to participate in some loyalty-based sweepstakes; and
- Forfeit all rewards, perks and discounts tied to loyalty, including, but not limited to loyalty-based fuel discounts.
After a request is completed, it is your responsibility to remove the Pilot Flying J Application from your devices, as information may still be gathered by Pilot Travel Centers LLC if it remains installed.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
- Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
- Debug to identify and repair errors that impair existing intended functionality;
- Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law;
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent;
- Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us;
- Comply with a legal obligation; and/or
- Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
Instructions for Submitting Deletion Requests
PTC provides two options to submit Deletion Requests. Individuals may submit their Deletion Request by:
- Accessing our online portal: privacy.pilotflyingj.com
-
Calling our toll-free number:
- 1-888-496-7108, for United States residents
Process to Verify Deletion Requests
To verify the identity of the individual who has made a Deletion request, PTC may require individuals to submit additional information. PTC may ask individuals to provide: first name, last name, date of birth, address, phone number, and email address. After providing the information necessary to complete the request, you will be verified with a third-party identity verification service. Once this request has been verified, the Privacy Office will begin to process your request.
Denial of Deletion Requests
If we deny your request, we will (1) inform you that we will not comply with the request and describe the basis for the denial, including any applicable statutory and regulatory exceptions; (2) delete the PI that is not subject to the exception; and (3) not use the PI retained for any other purpose than provided for by the applicable exception(s).
Notice of Financial Incentive
PTC provides many special offers and discounts to loyalty members throughout the year. By providing your contact information and enrolling in our loyalty program, you join the many consumers who enjoy discounts and savings. You can review additional Terms and Conditions here. Consumers enrolling in the loyalty program initially provide the following category of PI: Personal Identifiers.
Participation in our loyalty programs is voluntary. By signing up, you affirm that you are over the age of 16 and consent to the collection, use, sale, sharing, and retention of your personal information in connection with the program. Why we collect, how we collect, how we disclose, and how we protect your personal information are further described in our privacy notice. Our loyalty programs are valuable to us as they help us to understand what matters to you, our customer. In determining the value of your information to us, we consider the profit generated from our product and service offerings that use personal information, which is reasonably related to the value provided to you, the consumer, through personalized coupons, promotions, and other discounts or offers. As part of our loyalty programs, the Pilot customers who engage the most save nearly $200 per year on average.
The more engaged individuals are with the loyalty program, the more discounts and savings they will receive. Click here for more information about our Loyalty Program.
Precise Geolocation Opt-Out
If you wish to opt-out of precise geolocation for the purpose of locating nearby travel centers and corresponding fuel pricing online or through the myRewards mobile app, you must do so by disabling precise geolocation in your device settings.
Notice to Connecticut Residents
Access Requests
You may ask us to confirm whether we process your personal information, and if so, that we disclose to you the specific data elements that we do process.
Deletion Requests
As a resident of Connecticut, in addition to the individual rights mentioned in this Privacy Notice, you also have the right to request the deletion of your Personal Information.
The Right to the Deletion of Personal Information
You have the right to request that PTC delete any of your PI that we collected from you and retained, subject to certain exceptions. We respect your right to request the deletion of your PI and would like to inform you of what happens if we are able to honor your request. If you choose to delete your PI, this will result in us deleting your PI from the associated loyalty account. As a result of the deletion of your PI, you will:
- Forfeit your points and forfeit the ability to earn new points;
- Forfeit your credits and the ability to earn new credits, including, but not limited to: parking, showers, Wi-Fi, and coffee;
- Forfeit the ability to log in to the Pilot Flying J mobile app and all associated non-guest mode features (i.e., mobile fueling, mobile shower reservations, myOffers program - including saving and redeeming offers);
- Forfeit the ability to log into PTC WiFi;
- Forfeit the ability to reserve a parking space online;
- Forfeit the ability to get a receipt at the kiosk after 24 hours or at a different store;
- Forfeit the ability to reserve a shower at the kiosk or in the Pilot Flying J mobile app;
- Forfeit the ability to access the loyalty portal and perform functions within the loyalty portal, including, but not limited to: saving offers and checking point balances;
- Forfeit the ability to reserve or print a slip for a Prime Parking space at the kiosk;
- Forfeit the right to participate in some loyalty-based sweepstakes; and
- Forfeit all rewards, perks and discounts tied to loyalty, including, but not limited to loyalty-based fuel discounts.
After a request is completed, it is your responsibility to remove the Pilot Flying J Application from your devices, as information may still be gathered by Pilot Travel Centers LLC if it remains installed.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
- Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
- Debug to identify and repair errors that impair existing intended functionality;
- Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law;
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent;
- Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us;
- Comply with a legal obligation; and/or
- Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
Instructions for Submitting Deletion Requests
PTC provides two options to submit Deletion Requests. Individuals may submit their Deletion Request by:
- Accessing our online portal: privacy.pilotflyingj.com
-
Calling our toll-free number:
- 1-888-496-7108, for United States residents
Process to Verify Deletion Requests
To verify the identity of the individual who has made a Deletion request, PTC may require individuals to submit additional information. PTC may ask individuals to provide: first name, last name, date of birth, address, phone number, and email address. After providing the information necessary to complete the request, you will be verified with a third-party identity verification service. Once this request has been verified, the Privacy Office will begin to process your request.
Denial of Deletion Requests
If we deny your request, we will (1) inform you that we will not comply with the request and describe the basis for the denial, including any applicable statutory and regulatory exceptions; (2) delete the PI that is not subject to the exception; and (3) not use the PI retained for any other purpose than provided for by the applicable exception(s).
Notice to Canadian Residents – Amendment and Withdrawal of Consent Requests
As a resident of Canada, in addition to the Access and Do Not Sell or Share My Personal Information rights mentioned in this Privacy Notice, you also have the right to request the amendment of your PI, if you believe it is inaccurate, and the right to withdraw consent for the collection, use, and disclosure of your PI.
The Right to Amendment of Personal Information
You have the right to request that PTC amend any of your PI that you believe to be inaccurate, incomplete, or not up-to-date.
PTC will take reasonable steps to correct the information so that it is accurate, complete, and up-to-date. This may include transmitting the amended information to third parties who have access to the information in question.
Instructions for Submitting Amendment Requests
PTC provides two options to submit Amendment Requests. Individuals may submit their Amendment Request by:
- Updating your information in the myRewards Loyalty Portal by clicking here, or in the Air Miles Portal by clicking here.
- Calling our Guest Services Team: 1-877-866-7378.
The Right to Withdraw Consent for the Collection, Use, or Disclosure of Personal Information
You have the right to withdraw consent, at any time, for the collection, use, or disclosure of Personal Information. We respect your right to withdraw consent and would like to inform you of what happens if we are able to honor your request. If you choose to withdraw consent, this will result in deleting information from associated accounts, including loyalty accounts. As a result, you will:
- Forfeit your points and forfeit the ability to earn new points;
- Forfeit your credits and the ability to earn new credits, including, but not limited to: parking, showers, Wi-Fi, and coffee;
- Forfeit the ability to log in to the Pilot Flying J mobile app and all associated non-guest mode features (i.e., mobile fueling, mobile shower reservations, myOffers program - including saving and redeeming offers);
- Forfeit the ability to log into PTC WiFi;
- Forfeit the ability to reserve a parking space online;
- Forfeit the ability to get a receipt at the kiosk after 24 hours or at a different store;
- Forfeit the ability to reserve a shower at the kiosk or in the Pilot Flying J mobile app;
- Forfeit the ability to access the loyalty portal and perform functions within the loyalty portal, including, but not limited to: saving offers and checking point balances;
- Forfeit the ability to reserve or print a slip for a Prime Parking space at the kiosk;
- Forfeit the right to participate in some loyalty-based sweepstakes; and
- Forfeit all rewards, perks and discounts tied to loyalty, including, but not limited to loyalty-based fuel discounts.
After a request is completed, it is your responsibility to remove the Pilot Flying J Application from your devices, as information may still be gathered by Pilot Travel Centers LLC if it remains installed.
Instructions for Submitting Withdrawal of Consent Requests
Individuals may submit their Request by:
- Accessing our online portal: privacy.pilotflyingj.com
- Calling our toll-free number: 1-855-701-0605
Process to Verify Withdrawal of Consent Requests
To verify the identity of the individual who has made a Withdrawal of Consent request, PTC may require individuals to submit additional information. PTC may ask individuals to provide: first name, last name, date of birth, address, phone number, and email address. After providing the information necessary to complete the request, you will be verified with a third-party identity verification service. Once this request has been verified, the Privacy Office will begin to process your request.
Contact Us for More Information
If you have questions or concerns about our Privacy Policy and privacy practices, please contact our Head of Privacy at privacy@pilotflyingj.com, via telephone at 1-877-866-7378, or at the address provided below:
Pilot Flying J
Attention: Head of Privacy
5508 Lonas Dr.
Knoxville, TN 37909
