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FAQs

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  • What are the most important things to know about myRewards?
    • Keep and use your current Pilot Flying J loyalty program member card as you will continue to accrue and redeem rewards and benefits with it. No need to get a new card.
    • All of your earned points and showers are still in your account and ready for you to redeem.
    • Register your card at an in-store kiosk, with a cashier at any Pilot or Flying J location or online to be eligible for all of the great rewards and benefits.
    • If your card has been lost or stolen, call Guest Services at 1-877-866-7378 to have that card deactivated to protect your account balance.
  • What do I need to do to register my Loyalty myRewards card?

    You may register your card at any in-store kiosk, with a cashier at the register of any location, by calling Guest Services at 1-877-866-7378 or online.

  • How do I get “Start the Pump” privileges on the myRewards card?

    “Start the Pump” is only for our cash, check or personal credit card guests. If you have a payment card such as Pilot Fleet, Comdata, EFS or any other corporate payment card, these types of cards will start the pump. To get “Start the Pump” added you will need to go to the cashier’s counter of any Pilot or Flying J location and ask to add “Start the Pump” to your card. They will require you to present to them your Commercial Driver’s License and myRewards Pro Driver card. After they have entered your CDL information into our system and onto your myRewards account, you will be put into “Start the Pump Pending”. Once that is complete, you will need to pump 500 gallons of fuel. The day that you reach your 500 required gallons the system will automatically switch you to “Start the Pump” and it will start working after midnight on that day. From that point forward, you will be able to start the pump with your myRewards card and then go inside and pay using your check, personal credit card or cash.

  • I registered for "Start the Pump" and my myRewards card will not start the pump. What happened?

    If you have fueled the initial 500 gallons and registered your myRewards card, but the pump still will not start, please contact Guest Services at 1-877-866-7378.  

  • How can I redeem shower credits?

    Shower credits are automatically stored on your myRewards card when you earn them. They can be redeemed instantly at participating Pilot and Flying J locations. To redeem a team shower, both the driver and co-driver must go to the cashier counter. Each person will be charged a shower credit, and if no credits are available, each will have to pay for a shower.

  • I tried resetting my password, but I did not receive an email. What should I do?

    It may take up to a half hour for the reset password email to be processed. If you still don't see it after a half hour, please search your Junk, Bulk, Spam, or Trash folder for the phrase myRewards. The email will be from myRewards@PilotFlyingJ.com and have the subject "Pilot Flying J myRewards Reset Password." If you try an incorrect password three times, you will be locked out of the system and need to contact Guest Services at 1-877-866-7378 to reset your password.

  • Am I able to get a refund on in-store purchases?

    Visit our refund policy page for more information.

  • How will my invoicing work?

    All invoicing with your billing card will remain the same. All fuel purchased at Pilot Flying J will be billed directly from us, you will pay us directly. All transactional data will still show up on your current fuel card transaction report. There should be no difference on your current reporting, except for the fact that you will pay Pilot Flying J directly.

  • Why will I receive two invoices?

    Pilot Flying J is going to bill you directly for the fuel you buy in our network of Travel Centers. If your company buys fuel outside of our network, your fuel card will send you an invoice for that fuel.

  • How much are the fees associated with your program?

    There are zero fees associated with our program.

  • How will I pay my account?

    We have a variety of options to pay your account. The most common form of payment is an automatic draft from a bank account of your choosing. There are other payment options available, but we will need to review your account further to determine if that is a possibility.

  • How do I know I won’t get double drafted?

    Our credit department is very good with ensuring that everything runs smoothly with your account. We rarely have an account that gets double drafted, but if we do, we will work with you quickly to resolve the problem.

  • Do I have to get new fuel cards?

    Our direct bill program works alongside most major fuel cards. If you use one of the following cards, you will not need to switch: EFS, TCH, EFSLLC, T-Chek, Fleet One, or Comdata.

  • What does my fuel card get out of this?

    Your fuel card will still receive transaction fees from your account. Instead of you paying the transaction fee, we will pay it for you.

  • Do you have any other terms besides weekly?

    If you are interested in our Direct Bill program, the longest terms we are able to offer is weekly terms.

  • Will you need to run my credit or look at my financials?

    We will need to look at some company financial statements if you are wanting a large credit line. Anything over $50,000 per week, will require company financials.

  • How will my discounts show?

    Your discounts will show on the invoice you receive from Pilot Flying J. You will see what the retail price was at the time of purchase, and the price you paid with the discount in place. In addition, we are also able to show the discounts on your billing card reports.

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