Frequently Asked Questions: Axle Fuel CardTM
How do I manage my account?
You can manage your account online through our improved Customer Portal
What if I have questions about my account?
We care about our Axle Fuel cardholder experience. You will have a dedicated account representative to help answer any questions.
Where can I use the Axle fuel credit card?
Our card can be used at Pilot and Flying J locations, locations within the One9 Fuel Network, and Pilot Flying J Truck Care locations.
How do I know if the Axle Fuel Card is the best credit option for my fleet?
Fill out our contact form or call us at 865-474-AXLE! A member of our credit team will reach out to answer any questions about how the Axle Fuel Card would serve your specific needs.
Does my current Pilot Fleet Card still work?
Yes! Your yellow Pilot Fleet Card is still active. You can still use your yellow Fleet Card and have the SAME ACCESS TO THESE NEW REWARDS:
- Money back rewards for commercial diesel and DEF purchases
- Truck maintenance savings at Pilot Flying J Truck Care
- $30 off any tire or service
- 10% off Service Center hourly rate
- No Callout fee for Roadside
PLUS, we still have the perks and rewards you know and love without replacing your current card
- Bonus loyalty points
- +1 bonus loyalty point per commercial diesel gallon fueled at Pilot Flying J locations with your Fleet Card
- +2 bonus loyalty points per commercial diesel gallon fueled at One9 locations with your Fleet Card
- A dedicated sales and credit representative for your fleet
- Improved Customer Portal to manage your fleet
- Card and invoice consolidation for transactions made within our network
- No transaction or monthly fees, no account management fees, and no hidden or annual fees.
Subject to credit approval. Terms and conditions apply. © 2020 Pilot Travel Centers LLC. All rights reserved.