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Axle Fuel Card™ Frequently Asked Questions
Q: Why should I choose the Axle Fuel Card™ over other fleet credit options?
A: With unrivaled benefits, the Axle Fuel Card™ is the most convenient and flexible credit solution for your fleet, no matter the size. Axle Fuel Card accounts are available for commercial use only including diesel and mixed fuel fleets, but gas only fleets are not eligible for approval.
We offer fast approvals, no transaction, annual or monthly fees and higher lines of credit. Call us at 865-474-2953 or apply online here.
Q: Where can I use my Axle Fuel Card™?
A: Our fuel card can be used at over 800 Pilot Flying J and One9 Fuel Network locations nationwide! Your Axle Fuel card also gets you access to truck maintenance and roadside assistance at 35+ Southern Tire Mart locations nationwide when you access your MaddenCo account.*
Q: How do I manage my account?
A: You can manage your account online through our improved customer portal. The customer portal allows you to manage location permissions, product restrictions and specific card limits. Easily monitor account activity and generate quarterly transaction reports. You’ll also find contact information for guest services and our fleet financial solutions support team, in the event you need immediate assistance.
Q: What is the Axle Fuel Card Credit Score Requirement?
A: We follow the competitive industry standard for credit score requirements and extend our credit offerings to fleets and trucking companies of all sizes. We offer high credit limits, and through our digital card distribution with myRewards Plus, you could also be fueling within 24 hours of approval! Apply today to learn if you are approved for the Axle Fuel Card or contact your sales representative for more information.
Q: What if my fleet needs other financial options in addition to a fuel card?
A: The Axle Fuel Card™ is the best flexible credit solution used by fleets of all sizes. Pilot Flying J also offers a host of financial solutions for fleets, including credit, virtual lumper payments, factoring** and truck maintenance* bundles. Fill out our contact us form or call us at 865-474-4737. A member of our sales team will reach out to answer any questions about how the Axle Fuel Card or a bundled financial solution package would serve your specific needs. Click here to apply for the Axle Fuel Card.
Q: What other business solutions does Pilot Company offer?
A: Pilot Flying J is happy to announce we have partnered with RTS to bring fleets of all sizes an exclusive, new fuel and factoring savings bundle. By signing up for both fuel and factoring services at the same time, RTS and Pilot Flying J customers can get lower factoring rates and competitive fuel discounts. Lower your costs, streamline your operations and grow your business.
Contact a credit solutions representative today by calling 865-474-2953 or contact us here to learn more about how bundling fuel and factoring services can help keep your cash flowing and business rolling.**
We also provide access to promotional savings at Southern Tire Mart and Southern Tire Mart at Pilot Flying J locations nationwide! These new promotional offers will replace existing Pilot Flying J Truck Care discounts. For details on current offers, please contact a sales representative at 865-474-4737, or visit STMPilot.com. To find the nearest location near you, visit stmpilot.com/locations.
Q: Does my "Yellow" Pilot Fleet Card still work?
A: Yes! The “Yellow” Pilot Fleet Card is now a part of the Axle Fuel Card™ Program. Your existing Pilot Fleet Card is still active and receives the same benefits as the “Blue” Axle Fuel Card™. You can also still login to the customer portal located here with your “Yellow” Pilot Fleet Card. Contact a member of our fleet credit solutions team if you have further questions or would like to request a new Axle Fuel Card.
Q: How do I add my Axle Fuel Card to the myRewards Plus app?
A: Adding your Axle Fuel card to the myRewards Plus app is a simple way to pay for fuel, use mobile fueling, earn more points per gallon with each qualified fill - and much more! To add your Axle Fuel Card to the app virtual wallet follow the steps below:
Q: Can I use my Axle Fuel Card™ to add funds to Pay in the app?
A: The Axle Fuel Card™ cannot currently be used to add funds to Pay in the myRewards Plus app. Axle can, however, be used to activate Mobile Fueling. The Axle Fuel Card™ cannot be used to make Prime Parking and Shower Reservations within the app or the website at this time. However, myRewards points earned by fueling with Axle can be redeemed to make Prime Parking and Shower Reservations, as well as purchase food, beverages, and select in-store items. Fuel cannot be redeemed with myRewards points at this time.
Q: What can I redeem with the myRewards points I've earned through my Axle Fuel Card?
A: At this time, you can only use the Axle Fuel Card for fuel related purchases (such as fuel, DEF, and more) but not for in-store items. However, your myRewards Points can be redeemed for items in store including but not limited to, hot beverages, fountain drinks, truck maintenance items, Bluetooth headsets, CB radios and more! Click here for the full list of myRewards program terms and conditions. MyRewards Points and awards are not redeemable for fuel, beer, alcohol, tobacco products, e-cigarettes, gratuities, cash or cash equivalents, gift cards, Western Union transactions, Pegasus transactions, prepaid cards, lottery tickets, scale fees, or casino credits.
Q: What fuel types are available with Axle Fuel Card accounts?
A: The Axle Fuel Card is available for commercial accounts including diesel and mixed fuel fleets. Mixed fuel fleets are defined as diesel and gasoline fuel types. Unfortunately gasoline only fuel accounts are not eligible for approval.
Q: If I suspect fraud, or have a question on suspicious account activity, what should I do?
A: If you know of or suspect the loss or theft of your Axle Fuel Card or suspect unauthorized use of your account, you should immediately notify Pilot Flying J by calling 865-588-7487, emailing Fraud.Prevention@pilottravelcenters.com or contacting your sales representative.
To help prevent fraudulent account activity, we offer several security features on your Axle Fuel Card including, but not limited to, online fraud monitoring, secure prompts, product restrictions, daily limits, and location management/restrictions. We also suggest using our mobile fueling feature in the myRewards Plus app to help reduce the chance of pump “skimmer” fraud. Although we prioritize protecting your fuel card and account, we suggest enabling all available card and account security features provided through the Customer Portal (located here) and frequently monitoring your account activity in your financial statements.
Q: I have a problem with my Axle Fuel Card. Who should I contact for help?
A: We’re sorry you are having trouble with your Axle Fuel Card. Please contact Guest Services to troubleshoot at 877-866-7378 or reach out to a sales representative.
Click here for the complete Axle Fuel Card Terms and Conditions.
*Truck maintenance and repair services are offered and provided by Southern Tire Mart, LLC and Southern Tire Mart at Pilot LLC.
**Factoring services are offered and provided by RTS Financial Service, Inc. and RTS Carrier Services, Inc.
©2022 Pilot Travel Centers LLC. Terms and conditions apply. The Axle Fuel Card™ (formerly the Pilot Fleet Card) is accepted at Pilot and Flying J Travel Centers, the One9 Fuel Network, and at Southern Tire Mart at Pilot Flying J Truck Care centers. For commercial use only including diesel and mixed fuel fleets. Gas only fleets are not eligible for approval. +1 bonus loyalty point per commercial diesel gallon at Pilot and Flying J locations; +2 bonus loyalty points per commercial diesel gallon at One9 fuel network locations.
