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COVID-19 Resource Center

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Our Commitment to Guests & Team Members

Updated 8/4/2021 at 1:30 p.m. EDT

At Pilot Company and across our family of travel center brands, our promise is to provide a safe, clean, fast and friendly experience. Effective August 4, our team members at all locations are required to wear masks. Our current mask policy for guests aligns with state or local ordinances. All of our locations will have signage at the entrances displaying the local policies. We greatly appreciate everyone continuing to do their part to stay safe and healthy.  See below for more information about our COVID-19 procedures.

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To Our Valued Customers and Guests:

Our top priority is protecting the safety of team members and guests, while continuing to provide essential goods and services at our more than 780 Pilot and Flying J travel centers. We are open and ready to serve professional drivers, health care providers, first responders, food delivery drivers and many others working to support our communities and the country.

We have three goals during this time:

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    Safety

    Keeping our team members and guests safe and healthy

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    Business

    Keeping our trucks and professional drivers rolling to deliver fuel

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    Convenience

    Keeping travel centers open so guests can stay fueled, fed, and showered

Our Health & Safety Measures

The health and safety of our team members and guests are always at the heart of everything we do at Pilot Company. We continue to thoroughly sanitize our stores and encourage healthy hygiene practices. As the COVID-19 vaccine becomes more available, we are offering $75 incentive to our hourly team members, general managers and company drivers to help make it easier for those team members who choose to get vaccinated.

Effective August 4, our team members at all locations are required to wear masks. Our current mask policy for guests aligns with state or local ordinances. All of our locations will have signage at the entrances displaying the local policies. See below for more details:

As of August 4, 2021, stores in the following locations will require masks for all Team Members and Guests, regardless of vaccination status: California (#168, 372, 616), Georgia (#72, 331), Louisiana, Missouri (#768, 1126), Mississippi (#77), Nevada (#147, 340, 341, 387, 692, 1005), Alberta (#786), Manitoba, Ontario.

Team members are required to report any illness or symptoms immediately to our travel center leadership.

Upon a confirmed diagnosis, we act quickly to:

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    Coordinate with proper authorities

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    Thoroughly clean and disinfect

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    Notify proper parties of any potential exposure

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    Ensure affected team member seeks medical attention and self-isolates per CDC and/or medical professional guidelines

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    Identify and test other potentially exposed team members

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    Continue service after following proper procedures

Operational Status

Current Store Operations

  • No stores are currently experiencing service interruptions due to COVID-19.
  • Select locations are required by state and local policy to deny entry to guests who are not wearing masks.
  • All open stores fueling gas, diesel, and DEF.
  • Showers at all locations are open.
  • Self-serve food stations, including roller grills and soup stations, are open at select locations and in accordance with state and county restrictions. Pre-packaged deli food is available for purchase.
  • All dining room seating areas are following occupancy and social distancing restrictions based on state and county orders. Please note that some indoor dining room seating areas remain closed as a result of local orders.
  • In accordance with lifting local and state regulations, Pilot Company has begun the process of reopening lounges in over 100 Pilot and Flying J Travel Centers across the U.S., implementing new disinfecting procedures for the health and safety of its professional driver guests. For a list of open lounges, click here.

Select food options in our network are closed for overnight hours only. Understanding the importance for professional drivers to have food options, during these hours, please note that these restaurant overnight closures are at travel centers locations that have an additional food choice for drivers, which will remain open. 

We are actively complying with state, federal, and provincial policies throughout the United States and Canada as they affect other business functions.

For a full accounting of our restaurant occupancy limits and hour restrictions, please click here.

 

 

The Pilot Flying J App

Pilot Company is focused on sanitation of our fuel pumps, kiosks, and pin pads, and we wanted to remind you of our mobile app features. The app allows drivers to practice social distancing and healthy hygiene by using the mobile pay feature to reduce pin pad touches, reserve showers and receive notifications when their shower is ready - as well as share receipts to reduce use of the in-store driver kiosk.  For more information on our app, please visit pilotflyingj.com/app.

Last but not least, don’t forget that your Pilot Company sales, credit, and guest services representatives are available should you have specific questions or needs.  We realize everyone in the industry is working tirelessly to keep our nation’s shelves and medical supplies stocked.  We are here for you and want to work alongside you during this difficult season in our country.  Thank you again for all you and your drivers are doing to keep our economy and country strong.

 

 

COVID-19 Information

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